IT Operations Analyst I
4 weeks ago
Job Description:
Job Track Description
Responsibilities:
- Support the Timekeeping solutions that runs on Windows OS and SQL databases.
- Assist users in resolving issues.
- Participate in performance monitoring and optimization.
- Communicate effectively with team members and customers through strong verbal, written and interpersonal skills.
- Remain flexible to changes in priorities with the ability to multi-task.
- Involves working in 24/7 rotational shift (should be willing to work in night shift)
Technical skillset:
- Experience in at least 2 industry standard ticketing tool
- Minimum of 2– 4 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Applications as Support personnel and with customer service experience
- Experience in Incident Management and Problem Management
- Experience in MS SQL database fundamentals, writing SQL queries.
- Knowledge on Windows 2008, 2012R2 and 2016 Servers.
- Knowledge on File Transmission Protocols (SFTP, FTP) and networking concepts
- High energy, ability to multi-task, prioritize conflicting demands.
- Excellent communication (verbal and written) skills.
- Knowledge on MS Office Applications (WORD, EXCEL, VISIO, MS Project)
- Good Production Control literacy
- Strong demonstrated analytical and creative problem-solving skills.
- Have good understanding in infrastructure technologies like (Windows Servers, Middle-ware, and Linux, Networking, etc.)
- Knowledge on IIS is an added advantage.
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