Junior Analyst

3 weeks ago


Bengaluru, India Razorpay Full time

The Role:


As a junior analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success.


Good to have :


  • Resolve Merchant tickets over Freshdesk and call the merchant.
  • Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
  • Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
  • Follow communication procedures and guidelines
  • Go the extra mile to engage customers and keep them happy
  • Collect and pass feedback to the respective stakeholders bring in impactful solutions
  • You will be able to interact with some of the largest new age businesses in the country.


Mandatory Qualifications:

  • Minimum qualification - Bachelor's Degree
  • Min 1- 2 years of experience.
  • Should be willing to work in rotational shifts b/t 9am to 9pm
  • Experience in monitoring transactions and ensuring compliance with relevant regulations.
  • Strong proficiency in handling both email and voice processes.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Attention to detail and ability to analyze information accurately.
  • Strong problem-solving and decision-making skills.
  • Ability to work collaboratively in a team environment.
  • Knowledge of industry trends and best practices in fintech or banking.



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