Tier 2 Desk Top Support

3 weeks ago


india RMV Solutions Pty Ltd Full time
Job Description
IT Support - Tier 2 Desktop Support Engineer
Cape Town - Southern Suburbs
Salary R14,000 to R18,000 per month based on experience.
Job Description
Our client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tier 2 Desktop Support Engineer position. Ideal candidates should be willing to work shift hours (24/7) and have their own means of transportation.
Duties & Responsibilities:
Ensure that all calls and tickets are answered and resolved within the Company SLA agreement.
Regularly check and update all calls and tickets.
Act on reassigned calls and tickets accordingly.
This is a client-facing on-site position.
The position is based in the Southern Suburbs of Cape Town, so suitable candidates must be able to be mobile.
Personal Attributes:
Punctual.
Logical thinking and understanding.
Fluent in the English language (writing, speaking, and reading).
Respectful and possess excellent communication skills.
A team player with a friendly disposition.
Able to work shifts, which include alternative weekends (Saturdays).
Desired Experience & Qualifications:
Desktop hardware and software support (including Office Suite and Mail).
Networking skills (N+ Certificate).
Basic administration of Active Directory (user creation, AD policies).
Basic administration of Office 365.
At least 5 years' experience in hands-on IT support.
Troubleshooting experience.
Knowledge, Skills, and Abilities:
Solid knowledge of TCP/IP Networking.
Proficient in Microsoft desktop operating systems and applications (Office365).
Working knowledge of desktop imaging and deployment.
Proficient in PC hardware, software, and printer troubleshooting and repair.
Basic knowledge of Active Directory, user creation, and policies.
Strong organizational, time management, and communication skills.
Ability to prioritize, multi-task, and easily adapt to change.
Ability to take initiative and work independently as well as within a team.
Must meet deadlines, accomplish tasks within the agreed-upon time structure, and adapt to a fast-paced, demanding environment.
Note: Only candidates residing in Cape Town should apply for this position.


  • india ProfessionLX, Ltd Full time

    Job Description ABOUT THE ROLEProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full time Information Technology Tier I Support Specialist candidates to join our team in support of the US Navy's research mission. This position will provide Tier I Helpdesk...

  • IT Support

    19 hours ago


    india RMV Solutions Pty Ltd Full time

    Job Description IT Support - Tier 2 Desktop Support EngineerCape Town - Southern SuburbsSalary R14,000 to R20,000 per month based on experience.Job DescriptionOur client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tier 2 Desktop Support Engineer position. Ideal candidates should be willing to work shift hours...


  • india Talentry Full time

    Job Description IT Service Desk Support SpecialistCarlsbad, CA (Onsite, eventual hybrid)Direct Hire. 26-30//hr.  Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I...


  • india Osmoflo Full time

    About Us: Osmoflo leads the industry in desalination, water purification, and wastewater treatment. Our dedication to innovation and sustainability drives us to deliver top-tier solutions to meet the evolving needs of our clients. Position Overview: We are seeking an experienced IT Service Desk Officer to work autonomously to provide support to our dynamic...

  • FX Head of Desk

    5 days ago


    india Fintech-Rec Group Ltd Full time

    Job Description Company Overview: Join the fastest-growing Foreign Exchange company based in Canary Wharf, at the forefront of innovation and service excellence. Our client has been looking to revolutionise international payments and are seeking a dynamic and driven individual to lead a Corporate Sales desk.Role Overview: As the Corporate Sales Head of...

  • Help Desk Agent

    2 months ago


    india Atelier Lumikha Full time

    Hello, Thanks for connecting. My Company, Atelier Lumikha, serves up smart, streamlined back-office work that leverages offshore talent and proven technology. We do the work: simple or complex, so you’re covered.  During the last decade, we’ve refined an approach to selective hiring and incremental improvement to build a culture of quality performance...


  • india Aliqan Services Private Limited Full time

    Job Summary :The Service Desk Operations Analyst (remote, outsourced) is responsible for first line troubleshooting of technical issues, resolving computer and network problems, and providing support for the company's employees. This role will triage requests created in the service request system and ensure they are correctly routed to the proper team with...


  • India SISL Infotech Full time

    Years of Experience:1-3 Qualifications:Graduate Level 5 (Minimum work experience 1 years) Tier - 2


  • India Atotech Full time

    **Purpose** **Key Responsibilities** - Ability to analyse incoming incidents, service requests and provide support. Close the issues with appropriate methods, in line with predefined processes. - Take ownership manage the all related incidents to closure; involving other teams and support as required. - Actively manage the open incidents in the Service Desk...


  • india THE BANK OF NEW YORK MELLON CORPORATION Full time

    Associate, Technology Service Desk/On-Site Support Analyst II ServiceNow Administrator role Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in...


  • india Siri InfoSolutions Inc Full time

    Service Desk Analyst New YorkNY 12Months Job Description: TheService Desk Analyst EDP will serve as frontline level 1 IT supportfor the enterprise which includes seven hospital networks and thecorporate office. Monitor and answer the Service Desk phone emailmessage queues and autotriggered request queues during theirassigned tour (I II or III)....

  • Help Desk Lead

    2 weeks ago


    india Marlabs LLC Full time

    Description: Organization Marlabs is a digital innovation company helping enterprises innovate & capture digital opportunities to enable swifter solutions. Our focus is to help each of our clients find and capture their unique opportunities and empower them with digital technologies so that they can run a purposeful business. Visit and know more...


  • india Select Tech Full time

    Remote - India - 1 year Contract JD For support user Provide Customer support to end-users via top desk incidents. Diagnose and resolve issues within SLA (2 days). Collaborate with users for resolution & seeking consent for closure. Good Working knowledge in Dynamics F&O (Manufacturing / Warehouse / Inventory & procurement) Needs to be dedicated to...

  • Service Desk

    1 month ago


    India CIEL HR Full time

    Job Summary **Experience**: 1-6 years **Location**: Bangalore Shift - US shifts **Notice period**: Immediate - 15 days Position Overview EXCELLENT COMMUNICATION IS MANDATORY RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the...


  • india AVASO Technology Solutions Full time

    Job Title: Ticket Coordinator Location: Mohali Full/Part Time: Full-Time Regular/Temporary: Regular Job Summary: The Service Desk Analyst will be responsible for providing first-line support to users, troubleshooting and resolving IT-related issues, and ensuring a high level of customer satisfaction. The ideal candidate will have 1.5 to 2 years of...


  • india Courtyard by Marriott Full time

    JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...


  • India Henson Group Full time

    Job Title: Azure DevOps Engineer  – Tier 2 Department: Managed Services   Position Type: Full- Time   Pay Range: 5-8 LPA (Depending upon Education and Work Experience)   Location: Remote - India   Working Hours: Rotational Shifts (9 Hours)       Company Overview: Henson Group is an award-winning Azure Expert Managed Service solutions...


  • India Henson Group Full time

    Job Title: Azure DevOps Engineer – Tier 2Department: Managed Services Position Type: Full- Time Pay Range: 5-8 LPA (Depending upon Education and Work Experience) Location: Remote - India Working Hours: Rotational Shifts (9 Hours)   Company Overview:Henson Group is an award-winning Azure Expert Managed Service solutions company focused on...


  • India Select Tech Full time

    Remote - India - 1 year ContractJD For support user Provide Customer support to end-users via top desk incidents. Diagnose and resolve issues within SLA (2 days). Collaborate with users for resolution & seeking consent for closure. Good Working knowledge in Dynamics F&O (Manufacturing / Warehouse / Inventory & procurement)Needs to be dedicated to the client...

  • Network Support Engineer

    33 minutes ago


    india Krishna Global Services Pvt. Ltd. Full time

    Job Title: Network and Telecommunications Support Engineer Location: Bangalore Experience Required: 2-9 Years Scope of Service: Monitor network and telecommunications infrastructure using Elisity Platform and various other tools. Provide Tier I and Tier II network support and escalate issues as needed. Assist with managing incidents of all severity...