Current jobs related to Lead Support Analyst - Chennai - Rotork
-
Technology Support Analyst
4 months ago
Chennai, India UPS India Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Application Support Analyst
3 months ago
Chennai, India Virtusa Full timeApplication Support Analyst - CREQ192368 Description JOB DESCRIPTION Skill: Application Support Analyst Experience: 6 – 8 years Role / Tier: Lead Software Engineer/Tier 2 Job Description: Primary Skills DevOps tools JavaScript; NodeJS Shell Scripting Ansible Job Description: As an experienced Cloud DevOps Engineer working...
-
IT Support Analyst
2 months ago
Chennai, India Athenahealth Full timeJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a highly motivated and customer-oriented IT Support Analyst to join our dynamic IT support team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users,...
-
Techical Support Analyst, Senior
4 months ago
Chennai, India TransUnion LLC Full timeWhat We'll Bring: •Support TransUnion customers with a range of technical support needs. Less complex items at first (account management, digital certificates, basic basic application troubleshooting) and you will progress gradually into supporting more complex items (customer onboarding, application errors, credit file and data investigations) •What...
-
Product Support Training Analyst
4 weeks ago
Chennai, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. The Client Experience team plays a pivotal role in collaborating with business development and account managers throughout the client’s journey. As...
-
Lead Business Analyst
4 weeks ago
Chennai, India Overture Rede Private Limited Full timeThis role will play a critical role in the newly created AI and Automation solutions division. Where lead analyst will work closely with product managers and US banking clients to create transformative Automation solutions. Also, products in Contact centre, Deposit management, loan onboarding, dispute and Fraud management space. Analysts need to have the...
-
Lead Data analyst
1 month ago
Chennai, India Matrimony.com Limited (for Product Engineering division) Full timeTitle: Lead Data Analyst (Products)As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate useful...
-
Lead IT Analyst
4 weeks ago
Chennai, India ZF Group Full timeReq ID [[72988]] | [[Chennai]], India, ZF India Pvt. Ltd. We are looking for a Business Service Expert in our department IAM Business Services - R&D & X-Applications (FIIU51) in Chennai. Join our Identity and Access Management (IAM) organization within IT. Business Services is responsible for design and creation of authorization concepts and...
-
Senior Lead Business Analyst
1 week ago
chennai, India Mindsprint Full timeJob Description The business analyst is responsible for working over the entire project development life cycle which generally starts from the elicitation of business requirements to the testing and go-live of the system The main objective of the business analyst is to deliver the functional design specifications to meet the specified business objectives of...
-
Lead Business Analyst
4 weeks ago
Chennai, India Overture Rede Private Limited Full timeJob DescriptionThis role will play a critical role in the newly created AI and Automation solutions division. Where lead analyst will work closely with product managers and US banking clients to create transformative Automation solutions. Also, products in Contact centre, Deposit management, loan onboarding, dispute and Fraud management space. Analysts need...
-
Lead Business Analyst
2 months ago
Chennai, India IT Company Full timeLocation : Chennai, India. Experience : 6+ years. We are seeking an experienced Lead Business Analyst with a strong background in retail banking to join our team in Chennai. The ideal candidate will have a minimum of 6 years of experience in business analysis, specifically within the retail banking sector, and possess leadership capabilities to guide a team...
-
Lead Data analyst
1 month ago
Chennai, India Matrimony.com Limited (for Product Engineering division) Full timeTitle: Lead Data Analyst (Products)As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate useful...
-
Lead Data analyst
1 month ago
Chennai, India Matrimony.com Limited (for Product Engineering division) Full timeTitle: Lead Data Analyst (Products)As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate useful...
-
Lead Data analyst
1 month ago
Chennai, India Matrimony.com Limited (for Product Engineering division) Full timeTitle: Lead Data Analyst (Products) As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate useful...
-
Lead Data analyst
3 weeks ago
Chennai, India Matrimony.com Limited (for Product Engineering division) Full timeTitle: Lead Data Analyst (Products) As Data Analytics Manager you enable decision making for the company by providing day-to-day analytics, trends, patterns to business and product teams. Ability to understand requests from Product and Business teams and resolve the problems by hypothesis testing from data. Leverage existing data systems to generate...
-
Senior Lead Business Analyst
1 month ago
Chennai, India Mindsprint Full timeJob DescriptionThe business analyst is responsible for working over the entire project development life cycle which generally starts from the elicitation of business requirements to the testing and go-live of the systemThe main objective of the business analyst is to deliver the functional design specifications to meet the specified business objectives of...
-
Senior Lead Business Analyst
4 weeks ago
Chennai, India Mindsprint Full timeJob Description The business analyst is responsible for working over the entire project development life cycle which generally starts from the elicitation of business requirements to the testing and go-live of the system The main objective of the business analyst is to deliver the functional design specifications to meet the specified business objectives of...
-
Senior Lead Business Analyst
1 month ago
Chennai, India Mindsprint Full timeJob DescriptionThe business analyst is responsible for working over the entire project development life cycle which generally starts from the elicitation of business requirements to the testing and go-live of the systemThe main objective of the business analyst is to deliver the functional design specifications to meet the specified business objectives of...
-
Senior Lead Business Analyst
1 week ago
chennai, India Mindsprint Full timeJob DescriptionThe business analyst is responsible for working over the entire project development life cycle which generally starts from the elicitation of business requirements to the testing and go-live of the systemThe main objective of the business analyst is to deliver the functional design specifications to meet the specified business objectives of...
-
Fresher Diploma
1 week ago
chennai, India Lead India Private lltd Full timehboard Jobs Interviews Mailbox Reports Talent pool Open Jobs(27) BE / Diploma Fresher, Junior Engineer Trainee, 2022 Graduate Active Junior Engineer Visakhapatnam FULLTIME Total Candidates 0 Job ID 29575 A manage hiring team Junior Data Analyst Active Data Analyst Ahmedabad FULLTIME Total Candidates 0 Job ID 29574 A manage hiring team Job Details BE /...
Lead Support Analyst
4 months ago
Job DescriptionRespond promptly to incidents reported through 1st line support or monitoring systems.Diagnose, troubleshoot, and resolve issues following agreed procedures.Escalate complex or unresolved incidents to appropriate teams or third-party vendor adhering to agreed service level agreements (SLAs).Participate in the Major Incident Manager (MIM) Cover Rota and manage assigned major incidents in accordance with the Major Incident Procedure.Monitor team & application performance through metrics and KPIs, identifying areas for improvement and implementing necessary changes.Collaborate with cross-functional teams to prioritise and address critical issues and escalations.Communicate effectively with end users, providing clear instructions and guidance on the use applications services.Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.Ensure regular reviews and operational checks are carried out to schedule.Manage service management queues to ensure issues and requests are allocated and resolved in a timely fashion.Liaise with colleagues and vendors to document processes and solutions and build team knowledge.Act as a single point of contact for customers and other teams in IT for escalation.Monitor team performance through metrics and KPIs, identifying areas for improvement and implementing necessary changes.Support the Global Service Delivery Manager in vendor management, risk management and operational management.
QualificationsIT certifications such as Microsoft Dynamics 365 Fundamentals (& higher) is highly desired.Bachelor’s degree in information technology, Computer Science, or relevant on-the-job experience.ITIL 4 Foundation certification &/or experience working in an ITIL environment is highly desirable.Proven experience in IT application support, including at least 2-3 years in a leadership or team lead role.Strong technical knowledge across a range of IT systems and applications.Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.Problem-solving abilities and the capability to remain calm under pressure.Familiarity with IT Service Management tools such as ServiceNow.Experience dealing with Major Incident Management, Problem Management and Request Fulfilment processes is highly desirable.
Additional InformationValuesWe expect all colleagues at Rotork to role model our organisational values and associated behaviours.® • STRONGER TOGETHER - we put people first, we collaborate, inspire and support each other to win as One Rotork. o We think as one team, support each other, and achieve high performance together. o We’re open and honest, welcoming diversity and difference. o We act responsibly in the best interests of Rotork.• ALWAYS INNOVATING - we’re committed to continuous improvement, thinking differently, and improving for the future. o We think differently and find smarter ways to be the best. o We strive for excellence and think Lean to continually improve. o We use our experience to solve problems, effectively and efficiently.• TRUSTED PARTNER - we’re a responsible business proud of our customer focus. We put quality and service at our heart. o We put safety first and, as ethical and responsible citizens, consider the environment and communities we operate within. o We put customers at the heart of our thinking, understanding their needs and enabling their success. o We’re easy to do business with and do what we say we’ll do