Sr. AVP Quality Process Excellence

3 weeks ago

uttar pradesh, India EXL Full time
EXL is currently hiring for the position of Sr. Assistant Vice President - Quality Process Excellence (P&C Vertical).
The ideal candidate should possess over 15 years of experience in Quality Process Excellence, specifically within the Insurance P&C domain in a BPO environment
Must hold Green & Black Belt certifications.
Interested can share their resumes on with following details
Current CTC -
Expected CTC -
Comfortable for US Shift -
Experience in Quality Process Excellence & P&C Vertical -
Notice Period -
Basic Function
The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and assurance related improvements and performance. Manage a team of QCA and clients within the vertical.
Essential Functions
Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.
Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.
Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.
Facilitate the sharing of best practices from within and outside the organization and implement them.
Planning and managing budget and resource allocation for the assigned vertical.
Technical Skills
Excellent working knowledge of MS Office
Possess in-depth knowledge and skill of Six Sigma, Lean methodology (Minimum BB Trained resource)
Proficient with flowcharts / process design / mapping
Quality knowledge to solve a range of problems.
Functional
Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
Knowledge of quality, process improvements, etc.
Consulting mindset
Leadership
Strategic focus and strong business acumen
Demonstrates a global mindset
Demonstrates an agile, analytical approach and thought process
Team management experience
General
Conformance to policies / compliances with auditing skills
Ability to coach and give feedback on an ongoing basis
Interviewing skills
Strong written and verbal communication Skills.
Works at keeping the team strong and motivated: boost team morale and productivity

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