Travel Counselor

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Functional Description - ·This is a Travel Back-Office support role for Air & Non-Air products ·The candidate is required to work on GDS, review PNRs, compare booking rates etc.  ·Should have sound knowledge of GDS – Sabre and should be able read/articulate the booking/ticket level details ·Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing tickets. ·Candidate will be required to action PNRs/Cases and ensure SLA adherence ·Should have excellent understanding of travel business to ensure smooth day to day operations ·Candidate should be result oriented and should be able to resolve queries from market ·Should be a self-starter & quick learner with ability to multi-task ·The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of ·Should be able to maintain excellent quality along with high productivity Qualification – 1-3 Years of experience in Travel industry is preferred, should have intermediate knowledge of travel industry terms Strong written and verbal communication skills Ability to review large volumes of data and document findings Strong will to win in a dynamic and fast-paced environment Should not be on any form of counseling or action plan Player with positive attitude and flexibility. Self-starter with ability to execute with Minimal Direction and strong attention to Detail Transactional Quality background will be an added advantage Basic PPT preparation skills. (Preferred) A self-motivated team player  Intermediate EXCEL skills, mandatory requirement Familiarity with Data Reporting capabilities. Understanding of tools like VBA, Power BI is preferred Should be flexible to work in 24*7 environment We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.