Customer Support Executive

3 weeks ago


Gurgaon, India Snaphunt Full time
The Offer
Join a market leader within Consulting
Fantastic work culture
The Job
You will be responsible for :
Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
Partnering with the sales team to ensure that new customers are onboarded successfully.
Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
Ensuring a high level of customer renewals.
Building strong product expertise and providing training & ongoing support as required.
Providing feedback and advocacy on customer pain-points to internal teams.
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
The Profile
You have at least 6 Months experience within a Customer Service or Customer Success role, ideally within the Consulting industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong networker & relationship builder
You are highly goal driven and work well in fast paced environments
You are a strong team player who can manage multiple stakeholders
The Employer
Our client is a leading recruitment and payroll company dedicated to providing exceptional human resources solutions to businesses of all sizes and industries.

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