ServiceNow ITAM Consultant

3 days ago


New Delhi, India Nexusnow.ai Full time

Job Title: ServiceNow ITAM Consultant (SAM + HAM) Location:Bangalore Experience:7+ Years Availability:Immediate JoinerJob Summary We are looking for an experienced ServiceNow ITAM Consultant with strong hands-on expertise in Software Asset Management (SAM) and Hardware Asset Management (HAM). The ideal candidate should have end-to-end implementation experience, excellent functional and technical knowledge, and the ability to deliver scalable, compliant, and automation-driven ITAM solutions on the ServiceNow platform.Key Responsibilities Lead and deliver full-cycle implementations of ServiceNow SAM and HAM Pro modules. Configure and manage Software Models, License Workbench, Entitlements, Reconciliation Rules, and Normalization. Implement Hardware Asset lifecycle processes including Request, Receive, Deploy, Inventory, and Retire. Ensure SAM compliance, cost optimization, and effective license utilization across the organization. Build and maintain Discovery sources and integrations supporting ITAM data quality. Map asset lifecycle processes to CMDB and maintain data accuracy. Implement workflows, Catalog Items, UI Policies, and automation scripts to streamline asset processes. Develop dashboards, reports, KPIs, and audit documentation for asset tracking and compliance. Collaborate with cross-functional teams—Procurement, Finance, IT Operations, and Inventory teams. Support upgrades, patching, testing, and overall platform optimization. Required Skills & Experience 7+ years of total experience with 4+ years in ServiceNow ITAM (SAM + HAM). Strong hands-on experience with: Software Models, License Metrics, Entitlements, Reconciliation Hardware Asset lifecycle, Inventory, and Stock Management Discovery & integrations relevant to ITAM CMDB alignment and asset-class data models Strong understanding of Software Publisher Packs (Microsoft, Adobe, Oracle, IBM). Experience in data normalization, de-duplication, compliance reporting, and audit readiness. Good scripting knowledge (JavaScript, Glide APIs) and platform configuration skills. Experience working in Agile/Scrum environments.



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