Service Desk Analyst

3 weeks ago


Goa, India Supersourcing Full time

Job Title : Service Desk Analyst (SDA)

Location : Goa (Onsite)

Employment Type : Full-Time


About the Role

We are hiring a Service Desk Analyst to join our core operations team. As an SDA, you will play a key role in providing technical support and ensuring seamless IT operations for our teams and clients.


Key Responsibilities

  • Provide first-level technical support for hardware, software, and network-related issues.
  • Respond to and resolve IT tickets, calls, and emails in a timely manner.
  • Troubleshoot, diagnose, and escalate unresolved problems to higher support levels.
  • Ensure documentation of issues, solutions, and processes for future reference.
  • Collaborate with the IT team to maintain system efficiency and resolve recurring issues.
  • Deliver excellent customer service while handling technical inquiries.


Required Skills

  • Prior experience in IT support, technical troubleshooting, or a similar role.
  • Familiarity with service desk tools and ticketing systems.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent English communication skills (verbal and written).
  • Basic understanding of networks, systems, and troubleshooting processes.


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