Customer Success Lead

2 months ago

Bengaluru, India YourDOST Full time

Who we are:

Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India’s first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities.

We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products and educational institutions like IIT Madras, IIT Delhi, IIM Bangalore among others.

Our offerings include product-led engagement and offering service based Corporate Wellness offering in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks and more.

Having worked with 500+ clients and touch based with over 20 lakhs lives to date we are looking for a dynamic and committed Sales & Growth Intern


To learn more about us please visit


What we are looking for:

We are looking for an enthusiastic Customer Success - Lead (3+ years experience ) who will be responsible for managing YourDOST B2B Clientele. This role is for someone who is creative but also very organized such that he/she can setup and optimize processes, do extensive follow ups and measure impact.


Responsibilities:

  • Formulating a strategy for servicing various categories of institutions (corporates, colleges, hospitals, government etc.)
  • Increasing renewal rates, driving adoption, improving customer satisfaction, expanding current business and cultivate YourDOST advocates to generate new business.
  • Maintaining relationships and increasing engagement among YourDOST B2B Clientele
  • Reporting the performance to all stakeholders with appropriate dashboards and tools for management.
  • Designing and executing campaigns to spread awareness about employee well-being
  • Owning up the B2B accounts and making sure client has a delightful experience
  • Providing overall support to the clients by ensuring that all queries & concerns however they come in (phone, e-mail) are addressed quickly & efficiently.
  • Traveling and meeting the clients to understand the problems they are trying to solve and building solutions accordingly


Requirement:

  • Graduate/Post Graduate
  • Excellent written and verbal communication skills(English)
  • Team Management skills
  • Experience in organising events
  • Prior Account Management Experience of 3-4 years in one of the following area: Managing preventive healthcare packages for corporates (eg. Max Healthcare, Apollo etc.)
  • Prior Account Management Experience of 3-4 years in one of the following area: Managing Counselling/ Mental wellness services (eg. 1-to-1 help, other EAP service providers in India)
  • Should genuinely care about emotional well-being space


Location:

HSR Layout, Bangalore (On-site)


Highlights:

  • Our numbers speak for what we have achieved (30 lakh+ people impacted, 20 lakh+ counseling sessions, 10,000+ Lives saved)
  • We run our business profitably and hence are in charge of our own journey and decision making
  • Our work has been recognised by the likes of PM Narendra Modi in Mann Ki Baat (in the last week's episode), last year we also helped give recommendation to him and PMO on Mental Health Policies for India
  • We have won several awards like Forbes 30under30, BW 40under40, Redherring, IHW wellbeing, Startup India etc.
  • 60% of our employees start their career with us (first job/ internship)
  • 70% of our workforce is women
  • We are also led by a women founder and have women leading design, program development and operations team - while we believe in equality, this helps have role models for other women to see that we believe in actions and examples more than words.

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