Customer Support Executive
3 weeks ago
Lakshya Placement Pvt Ltd performs as a gap filler between job providers and job seekers. We offer a platform for perfect placement support based on skills and talent. Our company aims to provide excellent HR solutions to both job seekers and employers.
Job Overview
Lakshya Placement Pvt Ltd is looking for a Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills, problem-solving ability, and a customer-centric approach. The ideal candidate should have 1 to 3 years of experience in customer support roles.
Qualifications and Skills
Excellent oral and written communication skillsStrong problem-solving and decision-making abilitiesCustomer-centric approach with the ability to empathize with customersAbility to multitask, prioritize, and manage time effectivelyAttention to detail and accuracy in data entry and account managementTechnical proficiency in using CRM software and other customer support toolsAbility to work well in a team environment and collaborate with different departments1 to 3 years of experience in customer support or related roles
Roles and Responsibilities
Respond to customer inquiries and provide accurate information about products or servicesHandle and resolve customer complaints or issues in a timely and professional mannerManage and update customer accounts, including contact details and preferencesAssist customers in navigating our website or using our online platformCollaborate with other teams to ensure customer satisfaction and problem resolutionHandle incoming and outgoing phone calls and emails from customersMaintain a high level of product and industry knowledge to provide effective support
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