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Process Trainer

2 months ago

Bangalore City, India Teleperformance Full time

Proven experience as a Trainer in Sales process for training deliveryCurrently a trainer from BPO background in work from office environment preferably from Retail Industry (Domestic process)Excellent presentation & communication skillsWell versed with the basic concepts like Training throughput/ EWS/ Attrition control during training phase/ mock calls/ certificationsMGD product is emotion driven hence someone who can make the agents/ CSE understand in simple language about my products Takes ownership for design & develop training content, duration etc. and is accountable for all Training & certification SOP's & its versioning Collaborates with our MGD team and other stakeholders for any changes needed in training content Checks on floor performance in terms of conversions and quality scores to plug gaps if any, in training process Salary Up to 6LPA,Rotational shifts,Should be A graduate,Should have experience in Sales (BPO)-Training