Customer Support Executive

2 weeks ago

Jaipur, India Thrillophilia.com Full time
Location:

JaipurPosition Type:

Full-timeExperience:

Minimum 1-2 Yrs.

Role Overview:As a Customer Support Executive at Thrillophilia, you will be the first point of contact for our customers, providing them with exceptional service and support. You will handle inquiries, resolve issues, and ensure our customers have a seamless experience from booking to completion of their adventure.

Key Responsibilities:

- Customer Interaction: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.- Issue Resolution: Address and resolve customer complaints and issues efficiently, escalating to higher authorities when necessary.- Booking Management: Assist customers with bookings, modifications, cancellations, and refunds, ensuring all processes are followed correctly.- Product Knowledge: Maintain a thorough understanding of Thrillophilia’s offerings and services to provide accurate information and recommendations to customers.- Feedback and Improvement: Gather customer feedback and provide insights for improving our services and customer experience.- Documentation: Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.- Team Collaboration: Work closely with other departments, such as operations and sales, to ensure a smooth customer journey and quick resolution of issues.- Customer Satisfaction: Strive to achieve high levels of customer satisfaction and loyalty by providing personalized and efficient support.

Requirements:

- Education: Bachelor’s degree in any discipline.- Experience: 1-2 years of experience in a customer service role, preferably in the travel or hospitality industry.- Communication: Excellent verbal and written communication skills in English.- Problem-Solving: Strong problem-solving skills with the ability to think on your feet.- Tech-Savvy: Proficient in using customer support software, CRM systems, and other relevant computer applications.- Customer-Focused: A passion for delivering exceptional customer service and a positive attitude.- Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.- Team Player: Collaborative mindset with the ability to work well in a team setting.- Flexibility: Willingness to work in shifts, including weekends and holidays, as needed.

All About Thrillophilia -

At Thrillophilia, we're on a mission to make travel planning and booking effortless, so that travelers can focus on creating unforgettable memories.Thrillophilia’s journey is rooted in a passion for travel, exploration, and adventure. It began back in 2011 when the global market was still too young for online travel transactions. Ever since, we have grown to become India’s largest online platform for experiential travel. An annual traffic of 150M+ Users, 5M+ Happy Customers, and a strong presence of 2.2M on our Instagram, reflects our commitment to providing memorable experiences and inspiring travelers worldwide.Our platform boasts diverse and wholesome offerings, featuring over 25,000 experiences and 2,500 holiday packages in over 150+ Destinations. From adventurous and offbeat travel to luxurious options, our aim is to provide our customers with the best experiences possible. Thrillophilia simplifies travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logics, and automation. Our team provides a human touch, and on-trip support ensures the best trip of your life.Bringing the finest travel ideas together, our team comprises young and lively folks who are passionate about travel, technology, marketing, partnerships, and more. Together, we have achieved many brilliant titles, such as YourStory’s best places to Work (2013), ISB’s BizQuest (2014), Singapore Bash’s best startups (2016), London Mayor’s IE20 (2017), and more.If you are a motivated sales professional with a passion for international travel and adventure, we would love to hear from you. Apply now to join the Thrillophilia team and help us create unforgettable experiences for our customers.

  • Customer Support Executive

    1 month ago

    Jaipur, India Customer Support Executive Full time

    Process - Chat/Voice Process, (Work From Office) Salary Slabs: - 14k to 34k ctc (Depends Upon Work Experience Documents, Please Check It Once Before Committing Any Salary ) Shifts - Rotational Shifts, 24*7 5.5 Working Days - Graduates, Undergraduates (Freshers And Experienced), All Can Be Hired Skills Required: - *Excellent Communication Skill...

  • Telesales Executive

    3 weeks ago

    Jaipur, India streamline customer support services Full time

    Good communication skills - Graduate from any of the stream - Preferred near Malviya nagar location - Having telesales experience - Lead Generation - Customer Follow-up - Strong verbal and written communication skills. - Previous experience in lead generation and telemarketing is an advantage. - Familiarity with customer relationship management (CRM)...

  • Telesales Executive

    4 weeks ago

    Jaipur, India streamline customer support services Full time

    Strong verbal and written communication skills. - Previous experience in lead generation and telemarketing is an advantage. - Familiarity with customer relationship management (CRM) software is a plus. - Creative thinking and an eye for design to create appealing social media content. - Excellent organizational skills and attention to detail. - Ability to...

  • Customer Support Executive

    4 weeks ago

    Jaipur, India Qrologic Softech Pvt. Ltd. Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India HR Executive Hub Full time

    Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Qrologic Softech Pvt. Ltd. Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India ZUCOL Group Full time

    Job Information:Employee Type:Full TypeLocation:JaipurExperience:Fresher and/ or ExperienceSkill:Customer support, problem-solving skillsSalary:Up to 2.5 LPA + Incentives + BenefitsDate posted:Check out the job profile for a passionate Customer Support Executive** below:Job Title: Customer Support ExecutiveRoles and Responsibilities: Act as a key contact for...

  • Customer Support Executive

    4 weeks ago

    Jaipur, India Gayatri Software Services Pvt. Ltd. Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Support Executive

    3 weeks ago

    Jaipur, India Hamiast Recruitment Full time

    HIRING FOR CUSTOMER SUPPORT EXECUTIVE FOR JAIPUR RAJASTHAN: - JOB TITLE - CUSTOMER SUPPORT EXECUTIVE SHIFTS - ROTATIONAL SHIFT SALARY - 20K- 28 K / month WORK FROM OFFICE INTERNATIONAL BPO CANDIDATE SHOULD HAVE EXCELLENT COMMUNICATION SKILLS IN ENGLISH HINDI IS NOT REQUIRED. UNDERGRADUATE WITH EXPERIENCE WILL BE CONSIDERED AND GRADUATES FRESHERS WILL ALSO...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Vishal Consultants Full time

    Vishal ConsultantsExp :Fresher & Experience both can applySalary :Best in inLocation :Indore, JaipurPosted :0 days ago Openings :20Requirement for customer support executive,who can handle calls from customers or clients and provide them with a solution to their queries and giving a resolution to the customers or clients.No targets.Role BPOIndustry Type...

  • Customer Support Executive

    3 weeks ago

    Jaipur, India Malodia Business Coaching Full time

    Job Description : Support Executive Job Title : Support Executive Department : Operation Department Hierarchy Level : Executive Reporting to : Operation Manager Gender Preference : Male Age Preference : 24-30 Years Salary Structure : Rs18000-Rs25000/- per month Work Location : Jaipur (Vaishali Nagar) Immediate Joining : Preferable Industry Preference :...

  • Customer Support Executive

    4 weeks ago

    Jaipur, India Cohere Recruit Full time

    Customer Support Executive (Female) **Salary**: ₹144,000.00 - ₹200,000.00 per year Schedule: - Day shift

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India ZUCOL Group Full time

    Job Information:Employee Type:Full TypeLocation:JaipurExperience:Fresher and/ or ExperienceSkill:Customer support,problem solvingSalary:Up to 2.5 LPA + Incentives +BenefitsDate posted:Job Title - Customer Support ExecutiveRoles and Responsibilities Serve as a point of contact for customer support and complaints. Proactively identify, investigate, and resolve...

  • Customer Support Executive

    3 weeks ago

    Jaipur, India Zucol group of companies Full time

    Greetings from the Zucol group of companies!! **work from office only** Are you passionate about delivering exceptional customer experiences? Grab the opportunity of working as a **Customer Support Executive (International Process) **in our company, with the role and responsibilities of: - Build excellent knowledge of the products & services of the...

  • Customer Support Executive

    3 weeks ago

    Jaipur, India Zucol group of companies Full time

    Greetings from the Zucol group of companies!! Are you passionate about delivering exceptional customer experiences? Grab the opportunity of working as a **Customer Support Executive (International Process) **in our company, with the role and responsibilities of: - Build excellent knowledge of the products & services of the company. - Provide accurate...

  • Customer Care Executive

    4 weeks ago

    Jaipur, Rajasthan, India HR Executive Hub Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Support Executive

    4 weeks ago

    Jaipur, India T&N Business Services Private Limited Full time

    Job Description - **Customer Support Executive** We are looking for Customer Sales Executive for Jaipur Location Salary upto - 1.28 LPA Shift Timings - 9:30am - 6:30pm 6 days working **Responsibilities** **Customer Service Responsibilities**: - Manage large amounts of incoming phone calls - Identify and assess customers’ needs to achieve...

  • Customer Support Executive

    4 weeks ago

    jaipur, India Jobdunia Services Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Good communication skills with fluent English Rotational shift & week off 6 or 5.5 day working Required...

  • Customer Support Executive

    3 weeks ago

    Jaipur, India MattsenKumar LLC Full time

    Customer support executive International process **Salary**: 20k upto Good communication skills required Location: Jaipur **Salary**: ₹12,000.00 - ₹20,000.00 per month Ability to commute/relocate: - Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Star Hire Services Full time

    Customer Support Executive/ Location: Jaipur (Rajasthan) Process- Chat/Voice Process Salary; 25k - 30k 9.5 hour shift(including one hour break) Rotational shift 24*7(any 9.5 hour