Brand Director
3 weeks ago
ROLE: BRAND DIRECTOR
We are looking for a seasoned client servicing professional from an integrated background.
You are expected to be a strategic client contact and advisor, with visible ongoing engagement with key clients. You should understand strategic planning and have a bend towards consumer insight mining. Whilst retention and growth of accounts is a key responsibility, you will also be expected to lead new business pitches.
Job Responsibilities:
● Cultivating solid relationships with clients through the provision of exceptional after-sales service.
● Creating a positive onboarding experience for new clients.
● Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
● Maintaining an accurate record of all existing and potential clients.
● Inspire repeat business from clients.
● Responding to client inquiries in a timely and professional manner.
● Analyze performance data to offer clients data-driven business insights and at the same time,
use those insights to improve our service offerings
● Ensure timely receivables and cash flow from clients
● Ensuring smooth functioning of the account internally to help meet all deliverables including
coordination with design teams, media teams, managers, and other important stakeholders.
● Prepare timely team and client updates on all stages of project processes.
Requirement:
● At least 7+ years of experience in account management/client services roles. Agency experience is a big plus.
● Have excellent verbal, written communication, and presentation skills.
● Have a willingness to be flexible:
● Understand the market and competitor activities.
● Be able to seek out the appropriate contact in a targeted organization
● Ability to deliver results under pressure.
● Have experience in project management
● Be able to multitask and work under strict deadlines
● Be able to work efficiently under minimal supervision.
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