[Only 24h Left] Change Manager

4 weeks ago

Hyderabad, India HTC Global Services Full time
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Please find the roles and responsibilities for ITIL Asset and Change Manager

Requirements:

1. Process expertise – Expert level knowledge of ITIL Change Management process, KPIs, and best practice.

2. Thought leadership - Ability to identify and raise the gaps/areas for improvement within Change Management and where that process connects to others (e.g. Incident and Problem Management).

3. Successful execution – Ability to independently pursue and execute process improvements and governance.

4. Communicative – Ability to effectively and regularly communicate progress, governance, and escalations items to management.

5. Analysis – Ability to analyse Change Management data and translate it into meaningful explanations for leadership.

Responsibilities:

- Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.- Drives the Change Management practice from a strategic and tactical perspective to understand requirement.- Manage and evolve ITIL Asset and Change Management processes.- Analyses current assessments, operational efforts and provides recommendations for improvements to all operational processes.- Designs and develops Change Management best practices for the organization, including managing Change Advisory Board(CAB) meetings.- Drives steady state and continuous improvement in the ITSM operations support of the organization.- Participates in other related valued discussion to understand requirements and ITSM operations management.- Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.- Assess the change impact. Conduct impact analyses, assess change readiness, and identify key stakeholders.- Support training efforts. Provide input, document requirements, and support the design and delivery of training programs.- Complete change management assessments. Identify, analyse and prepare risk mitigation tactics. Identify and manage anticipated and persistent resistance.- Integrate change management activities into the project plan.- Evaluate and ensure user readiness.- Manage stakeholders- Track and report issues- Define and measure success metrics and monitor change progress- Support change management at the organizational level- Extensive knowledge of Asset management- Strong knowledge of ITAM best practises- Knowledge of Incident and Problem Management

Primary Skills:

Change management

Asset Management

Good to have Incident and Problem management

Certifications:

ITIL Foundation

ITIL Intermediate (preferred to have)

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