Sales & Collection Executive

3 weeks ago

Thrissur, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time

Role Summary:

The Collection Executive will be responsible for recovering overdue payments from customers, maintaining healthy loan portfolios, reducing delinquency levels, and ensuring compliance with company policies and regulatory guidelines.

Key Responsibilities:Collections & Recovery:

  • Follow up with customers for repayment of overdue loans and EMIs.
  • Visit customers' residences or business locations for payment collection (if required).
  • Negotiate repayment plans and settlements within company guidelines.
  • Maintain collection efficiency as per assigned targets.

Portfolio Monitoring:

  • Track daily/weekly/monthly collection performance.
  • Identify high-risk accounts and escalate them to the Collection Manager.
  • Ensure timely updating of collection records in the system.

Customer Handling:

  • Maintain a professional and respectful approach while dealing with customers.
  • Educate customers on repayment schedules and financial discipline.
  • Resolve payment-related queries and provide necessary assistance.

Compliance & Reporting:

  • Follow NBFC collection policies, RBI guidelines, and legal norms.
  • Avoid any unethical collection practices.
  • Submit regular MIS reports on collection performance.

Key Skills & Competencies:

  • Good communication and negotiation skills.
  • Strong interpersonal skills with customer-centric approach.
  • Ability to handle difficult conversations and resolve conflicts.
  • Target-driven, disciplined, and proactive.
  • Basic computer knowledge (MS Office / MIS reporting).

Qualifications & Experience:

  • Minimum 12th pass / Graduate (preferred).
  • 1–3 years of experience in collections, recovery, or fieldwork (NBFC/BFSI sector preferred).
  • Two-wheeler with valid driving license (mandatory for field collections).

ng branch operations.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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