
Sales & Collection Executive
7 days ago
Role Summary:
The Collection Executive will be responsible for recovering overdue payments from customers, maintaining healthy loan portfolios, reducing delinquency levels, and ensuring compliance with company policies and regulatory guidelines.
Key Responsibilities:Collections & Recovery:
- Follow up with customers for repayment of overdue loans and EMIs.
- Visit customers' residences or business locations for payment collection (if required).
- Negotiate repayment plans and settlements within company guidelines.
- Maintain collection efficiency as per assigned targets.
Portfolio Monitoring:
- Track daily/weekly/monthly collection performance.
- Identify high-risk accounts and escalate them to the Collection Manager.
- Ensure timely updating of collection records in the system.
Customer Handling:
- Maintain a professional and respectful approach while dealing with customers.
- Educate customers on repayment schedules and financial discipline.
- Resolve payment-related queries and provide necessary assistance.
Compliance & Reporting:
- Follow NBFC collection policies, RBI guidelines, and legal norms.
- Avoid any unethical collection practices.
- Submit regular MIS reports on collection performance.
Key Skills & Competencies:
- Good communication and negotiation skills.
- Strong interpersonal skills with customer-centric approach.
- Ability to handle difficult conversations and resolve conflicts.
- Target-driven, disciplined, and proactive.
- Basic computer knowledge (MS Office / MIS reporting).
Qualifications & Experience:
- Minimum 12th pass / Graduate (preferred).
- 1–3 years of experience in collections, recovery, or fieldwork (NBFC/BFSI sector preferred).
- Two-wheeler with valid driving license (mandatory for field collections).
ng branch operations.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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