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Associate - Business Operations
4 days ago
In , what started as India’s first payment gateway built for Startups is now one of India’s youngest Fin tech unicorns with a $3 Bn valuation and the single best destination for all things payments and business banking. Razorpay offers an integrated platform for all things payments and business banking, helping millions of small and big businesses simplify and accelerate every aspect of their financial journey.Today, Razorpay is a fun bunch of spirited, analytical, and ambitious folks building the first-of-its-kind technologies for the fintech ecosystem. We are a bunch of hungry mavericks here to empower 10 Million businesses in their digital transformation and enhance the payment experience of over million end consumers in the next twelve months.And we are just getting started, Would you want to join this club of thinkers, innovators, dreamers, and challengers?
About Magic Checkout
Magic Checkout launched 5 years back has been one of our 10x differentiators across our Payments offering. Built on the principles of B2B2C with the northstar to reduce abandoned carts and to improve conversions in the checkout journey, this has helped merchants across SME, Enterprises and freelancers increase their net revenue. This suite touches m+ end consumers annually and we are looking to build further on this stack to keep this as our 10x differentiator Some of the recent innovations on this product were showcased in the keynote of our annual conference Razorpay FTX. This role is to build a large new initiative that can help merchants uplift conversion as well as drive traffic to the Checkout stack.
Job Summary
Work closely with the Sales, Customer Success, Product, Integrations Support, Tech Support and other teams to support their business operation requests to drive merchants and Razorpay outcomesSupport the sales team while onboarding a new merchant by managing configurations on internal and external systems and work closely with internal teams such as Activations and Operations Team for other onboarding and configuration processesCoordinate with other teams like Banking, Finance, Support, Integration and Tech for identifying a solution and resolving merchant queriesOwn end-to-end communication with the merchant and support in solving queries such as creating manual order reports, reconciling orders, tracking payment statuses etc.
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