Travel Sales Specialist
1 month ago
Experience Required: Minimum 2 years with niche travel companySalary bracket: 4-6 LPA
A Travel Sales Specialist is responsible for selling travel services and products to clients, while providing exceptional customer service and ensuring clients have a memorable travel experience. Here are some key role descriptions and day-to-day responsibilities of a travel sales specialist, including curating new travel experiences:
Key Role Descriptions:
Sales and Client Management:Selling travel packages, including flights, hotels, tours, car rentals, and other travel-related services.Building and maintaining long-term relationships with clients to ensure repeat business and client satisfaction.Understanding and anticipating client needs and preferences to provide personalized travel solutions.Travel Planning and Booking:Assisting clients in choosing appropriate travel destinations, attractions, and accommodations based on their preferences and budget.Booking flights, hotels, transportation, and other travel services.Providing detailed itineraries, ensuring all logistics, transport, and accommodation arrangements are clear and confirmed.Customer Service:Offering exceptional customer service before, during, and after travel.Acting as a point of contact for clients facing issues or needing assistance during their travel.Handling complaints, resolving issues quickly and efficiently, and ensuring client satisfaction.Curating Travel Experiences:Researching and keeping up-to-date with the latest travel trends, destinations, and services.Designing and creating unique travel packages and experiences tailored to specific markets.Collaborating with tour operators, hotels, and other partners to curate new, exclusive travel experiences.
Day-to-Day Responsibilities:
Client Interaction:Responding to phone calls, emails, and walk-in inquiries from potential and existing clients.Conducting consultations to understand clients’ travel needs and preferences.Sales Activities:Recommending and selling travel products and services to meet sales targets.Handling payments, invoicing, and ensuring accurate financial records for transactions.Following up with clients post-travel to gather feedback and encourage future business.Travel Arrangements:Researching various travel options and presenting the best possible solutions to clients.Coordinating with travel suppliers and partners to secure bookings and special deals.Ensuring all travel documents, such as tickets, itineraries, and confirmations, are accurate and provided to clients on time.Market Research and Product Development:Analyzing market trends and competitor offerings to stay ahead.Identifying new travel experiences and opportunities to add to the company’s portfolio.Developing promotional strategies to market new travel packages.Administrative Duties:Maintaining up-to-date client records and travel plans in a customer relationship management (CRM) system.Staying informed about visa requirements, travel advisories, and other relevant regulations.Preparing reports on sales performance and travel trends.
Relevant skills and qualifications that would be beneficial for this role include a passion for travel, knowledge of different travel destinations, and experience in the tourism industry.
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