Work Force Management Manager

2 weeks ago


Lucknow, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

Roles and Responsibilities

  • * Manage workforce planning, forecasting, and capacity planning to ensure optimal resource allocation.
  • * Oversee real-time analysis (RTA) and rostering to minimize overtime and optimize labor costs.
  • * Collaborate with stakeholders to identify areas for process improvement and implement changes.
  • * Develop and maintain accurate demand forecasts to inform staffing decisions.

Desired Candidate Profile

  • 8 years of overall experience in 2 years as Workforce Management (WFM)
  • * Strong skills in RTA, Real Time Analysis, Capacity Planning, Forecasting, and Workforce Planning.
  • * Proven ability to analyze complex data sets and develop actionable insights.


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