Lead Service Improvement Analyst

1 month ago

bangalore, India Thomson Reuters Full time

About the Role


In this opportunity as Lead Service Improvement Analyst, you will: The Service Management – Performance Management team is currently seeking a Lead Service Improvement Analyst to join our global team at Thomson Reuters, with team members located across Asia, Europe, and America. The Lead Service Improvement Analyst will be instrumental in creating insightful reports and collaborating with various teams to foster continuous improvement and innovation in our service delivery. This role offers the opportunity to work with cutting-edge technologies and collaborate with a global team to enhance our service management processes and reporting capabilities. Lead the enhancement of Power BI applications and reporting, ensuring they align with the strategic goals of Service Management. Design and produce meaningful reports for Service Management, collaborating with different teams for data gathering and analysis. Spearhead service improvement initiatives, identifying and leveraging opportunities to enhance enterprise service performance. Serve as the bridge between Thomson Reuters business areas and Service Providers, nurturing robust partnerships and ensuring integrated services. Manage and prioritize a portfolio of service improvement projects, in alignment with the vision of Service Management leadership. Drive cross-team collaboration, utilizing AI/ML, Power Automate, and other automation tools to effectively address service improvement opportunities. Adopt a DevOps, continuous service improvement, and product-centric mindset, working agilely with a matrixed, global team. Gain and maintain an in-depth knowledge of Thomson Reuters products and services, as well as those offered by our Service Providers, to understand the implications of service issues on customers and employees.

About You :
You’re a fit for the role if your background includes: 

Bachelor’s degree in related technology program preferred.  Minimum of 4+ years providing team and/or technical leadership.  Minimum of 8+ years of software, systems engineering, or service management experience.  Proven experience with case management tools (, ServiceNow) and data visualization tools (, Power BI).  Demonstrated experience with AI/ML, Python, SQL, and cloud technologies (AWS, Azure), and Power Automate, with a particular focus on leveraging these skills for automation and process improvement. Demonstrated ability to take ownership of problems, identify solutions, and drive resolution.  Demonstrated ability to work well within a team environment and one on one.  Proven capability and experience in enterprise problem management, application support management, or related field preferably at an enterprise level  Proven capability and experience in integrating and managing service improvements involving multiple service providers (both internal and external).  Strong communication and collaboration skills with the proven ability to communicate effectively to different audiences spanning senior leadership, technical stakeholders, external service providers, and customers.  Strong analytical and problem-solving skills; proven ability to solve complex problems independently and with a team.  Strong IT Service Management and standards experience.  Proactive leadership and ability to work at an enterprise level.  Customer-first and product-driven mindset.  ITIL Certification preferred.


What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


Compensation Base salary and a variable compensation that is directly related to your success.

#LI-GA1


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

  • IT Service Lead Analyst

    3 weeks ago

    bangalore, India The Cigna Group Full time

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics,...

  • Process Improvement Lead

    2 months ago

    bangalore, India AXA Group Full time

    Process Improvement Lead Process Improvement Lead will work with Senior HR leaders and HR Global Process Owners to detail and document the HR global processes.Process Improvement Lead will provide consulting support to the process owners on strong process methodology, particularly with respect to articulating the purpose, outcomes, and target...

  • Lead Analyst

    1 month ago

    bangalore, India MiQ Full time

    Role: Lead Analyst What you’ll do  We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.  As part of the DnA team, this will be an...

  • Lead Analyst

    2 weeks ago

    bangalore, India MiQ Full time

    Role: Lead Analyst What you’ll do  We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.  As part of the DnA team, this will be an...

  • IT Audit

    1 month ago

    bangalore, India Corporation Service Company Full time

    Role: IT Audit & Risk Analyst Location: Bangalore Schedule: 4PM IST – 1AM IST ( +/- 1 hour based on the Day light savings time) Working model: Hybrid Introduction : The IT - Auditor and Risk Analyst is a highly respected, influential, and in-demand role within the business. The position is responsible for supporting the...

  • Service Delivery Analyst

    2 days ago

    bangalore, India Unisys Full time

    What success looks like in this role: The Service Delivery Analyst will perform the following activities: •Coordinate with the Service Delivery Managers (SDMs) and Transition Manager to ensure established processes are followed •Analysis of data to identify opportunities for continuous improvement and coordinate with the SDMs to implement...

  • Analyst/Senior Analyst-Consulting Services

    2 weeks ago

    bangalore, India Delta Capita Full time

    Description Analyst/Senior Analyst-Consulting Services Bangalore Permanent Role Mode: 5 days a week from office Role Summary This is a fantastic opportunity to join our fast-growing Consulting Business working with some of the world’s leading financial institutions. As a Senior Analyst , the successful candidate will work directly with our...

  • Lead Data Analyst

    4 weeks ago

    bangalore, India tsworks Full time

    Who We Aretsworks Technologies India Private Limited (subsidiary of The Software Works, Inc, USA) is a technology product and services company. Our mission is to provide domain expertise, innovative solutions and thought leadership to empower businesses to thrive in a digital world. We value our employees, take pride in providing best value in customer...

  • Analyst TCOM Guest Services

    1 month ago

    Bangalore, India Target Full time

    Analyst, TCOM Guest Services About us:Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and...

  • Data Services

    2 months ago

    bangalore, India Mphasis Full time

    Data Services Lead Analyst (L4 & L5) Positions Open: 2 | Location: Bangalore About the Operations: The healthcare data services operations is involved in managing and producing center and client reporting for the services provided to their customers in US. The reports have to be made compliant with various controls regulatory and organizations controls...

  • Data Services

    4 weeks ago

    bangalore, India Mphasis Full time

    Data Services Lead Analyst (L4 & L5) Positions Open: 2 | Location: Bangalore About the Operations: The healthcare data services operations is involved in managing and producing center and client reporting for the services provided to their customers in US. The reports have to be made compliant with various controls regulatory and organizations controls...

  • Analyst - Oilfield Service

    1 month ago

    bangalore, India Rystad Energy Full time

    Rystad Energy Rystad Energy is an independent energy research and business intelligence company providing data, analytics and consultancy services to clients exposed to the energy industry across the globe. Since its inception in 2004, Rystad Energy – headquartered in Oslo, Norway, and with offices in Houston, New York, London, Singapore, Sydney,...

  • Customer Service

    2 months ago

    Bangalore, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystWe’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou’ll be able to showcase your knowledge and enthusiasm as...

  • Lead Service AnalystPermanent contractBangalore, India

    1 month ago

    bangalore, India Société Générale Assurances Full time

    Lead Service Analyst Permanent contract|Bangalore|IT (Information Technology) Lead Service Analyst Bangalore, India Permanent contract IT (Information Technology) Responsibilities Deploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain.• Apply...

  • Lead Service AnalystPermanent contractBangalore, India

    2 days ago

    bangalore, India Société Générale Assurances Full time

    Lead Service Analyst Permanent contract|Bangalore|IT (Information Technology) Lead Service Analyst Bangalore, India Permanent contract IT (Information Technology) Responsibilities Deploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain.• Apply...

  • Lead Security Analyst

    3 weeks ago

    bangalore, India CloudSEK Full time

    WHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI...

  • Lead Security Analyst

    4 weeks ago

    bangalore, India CloudSEK Full time

    WHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI...

  • Analyst/Senior Analyst-Consulting Services

    1 month ago

    bangalore, India Delta Capita Full time

    Description Role Summary This is a fantastic opportunity to join our fast-growing Consulting Business working with some of the world’s leading financial institutions. As a Senior Analyst , the successful candidate will work directly with our clients to ensure they receive the high quality consulting services that Delta Capita (DC) offers. The ideal...

  • Customer Service

    3 months ago

    Bangalore, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystIn this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...

  • Service Operations Analyst

    4 weeks ago

    bangalore, India Illumina Full time

    What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and...