Desktop Support Engineer
2 months ago
About Client:
- A leading IT service organization.
Key Responsibilities:
- Provide first-line support to end-users, addressing hardware and software issues promptly and effectively.
- Troubleshoot and diagnose technical problems, both remotely and on-site.
- Perform regular system updates and patches to ensure security and functionality.
- Conduct routine maintenance tasks, such as backups and system optimization.
- Assist in the setup and maintenance of network infrastructure, including routers, switches, access points and firewalls.
- Troubleshoot network con0nectivity issues and assist in the resolution of network-related problems.
- Collaborate with senior IT staff to implement IT projects, upgrades, and migrations.
- Follow security best practices and assist in implementing security measures to protect the organization's information assets.
- Create documentation for troubleshooting steps and resolutions to common issues.
Requirements:
- 2 to 5 years of experience.
- Strong understanding of computer hardware, operating systems(windows . macOS and Linux)
- Basic knowledge of networking concepts and protocols.
Location:
- Chennai
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