Desktop Support Engineer

2 months ago


chennai, India Saaki Argus & Averil Consulting Full time

About Client:

  • A leading IT service organization.


Key Responsibilities:

  • Provide first-line support to end-users, addressing hardware and software issues promptly and effectively.
  • Troubleshoot and diagnose technical problems, both remotely and on-site.
  • Perform regular system updates and patches to ensure security and functionality.
  • Conduct routine maintenance tasks, such as backups and system optimization.
  • Assist in the setup and maintenance of network infrastructure, including routers, switches, access points and firewalls.
  • Troubleshoot network con0nectivity issues and assist in the resolution of network-related problems.
  • Collaborate with senior IT staff to implement IT projects, upgrades, and migrations.
  • Follow security best practices and assist in implementing security measures to protect the organization's information assets.
  • Create documentation for troubleshooting steps and resolutions to common issues.


Requirements:

  • 2 to 5 years of experience.
  • Strong understanding of computer hardware, operating systems(windows . macOS and Linux)
  • Basic knowledge of networking concepts and protocols.


Location:

  • Chennai



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