Key Account Manager

Key Account Manager | Bangalore (Applicant must be from IIM or ISB)About ReachRevolutionizing Mobile Connectivity Through AI-Powered InnovationReach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions. We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems. Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses.Position OverviewLocation: Bangalore, India | Experience: 5-7 Years | Industry: Telecommunications & Mobile TechnologySeeking: Dynamic Telecom Key Account Manager | MVNO/MVNE Specialist | Mobile Technology ExpertJoin our innovative telecom-focused organization as a Telecom Domain Expert – Account Management and drive operational excellence across Mobile Virtual Network Operator (MVNO) , Mobile Virtual Network Enabler (MVNE) , and Mobile Network Operator (MNO) ecosystems. This mid-level opportunity is designed for seasoned telecommunications professionals with deep expertise in:✅ MVNO/MVNE Operations & Strategy✅ MNO Partnership Management✅ SaaS Platform Management & Implementation✅ Telecom Billing Systems (BSS/OSS)✅ CRM & Subscriber Management✅ Mobile Technology & Digital Transformation✅ AI-Powered Analytics & AutomationThe ideal candidate will have hands-on experience in the mobile virtual network ecosystem , telecom platform management , and MVNO/MVNE service delivery while thriving in a fast-paced telecommunications software environment with AI-driven operational excellence .Key ResponsibilitiesMVNO/MNO Account ManagementServe as the primary point of contact for assigned client accounts in the MVNO ecosystemParticipate in product presentations for brand onboarding and engagementsBuild and maintain strong, long-term relationships with key stakeholders at client organizationsConduct regular business reviews and strategic planning sessions with clientsEngage directly with clients for requirements gathering, updates, and escalations.Ensure seamless communication across time zones and teamsDevelop comprehensive account plans with clear objectives, strategies, and success metricsAnalyze market trends, competitive landscape, and client business modelsPrepare and present executive-level reports on account performance and market insightsContribute to product roadmap discussions based on client feedback and market requirementsAccount GrowthDrive account expansion through upselling and cross-selling of platform features and servicesDevelop and execute account-specific growth strategies aligned with client business objectivesMonitor account health metrics and implement retention strategies to minimize churnCollaborate with sales team to identify and pursue new opportunities within existing accountsEnsure successful platform adoption and subscriber onboardingMonitor KPIs, account health, and risk metrics.Support contract renewals, growth strategies, and stakeholder coordination.OperationsMonitor billing accuracy , platform uptime , and telecom SLAs with the help of teamOwn operational workflows for assigned accounts, including documentation, reporting, and continuous improvement.Monitor telecom KPIs , billing performance metrics , and subscriber analyticsLead cross-functional telecom initiatives to streamline BSS/OSS workflowsEnsure telecom regulatory compliance and GSMA standards adherenceManage platform resource allocation and capacity planning across mobile servicesDrive AI digital transformation initiatives in telecommunications operationDrive automation and process optimization using AI-powered tools and analytics.Use AI-generated reports and insights to support planning, performance reviews, and process improvements.