IN - Wireless Tech Support

3 weeks ago

Mangaluru, India Unify CX Full time

Job Preview: Wireless Technical Support / Customer Support / App Support

  • Role: Wireless Technical Support / Customer Support / App Support
  • Designation: Analyst
  • Work Location: Mangalore
  • Shift: 9 hours per day, with fixed shift and 2 days week off.

Role Overview:

The Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in delivering exceptional technical assistance to customers using wireless-enabled products, particularly cellular trail cameras, GPS tracking devices, and app-connected outdoor gear. You will troubleshoot connectivity issues, assist with device setup, and guide customers through technical challenges via phone, email, and live chat.

Required Qualifications:

  • Education:
  • BCA, BSc Computers, MSc computers and BCOM with computers
  • Skills
  • 2+ years of experience in technical support, preferably in wireless communications or IoT devices
  • Familiarity with LTE, 3G/4G/5G networks, SIM provisioning, and wireless configuration

  • Experience with mobile apps (iOS/Android) and remote device diagnostics

  • Key Responsibilities:

  • Provide first-level support for wireless products including cellular trail cameras, tracking systems, and app-integrated devices
  • Diagnose and resolve issues related to wireless connectivity (e.g. LTE/4G networks), device syncing, app integration, and firmware updates
  • Assist customers with activation, configuration, and data plan setup
  • Troubleshoot mobile app compatibility, cloud services, and signal strength problems
  • Document customer interactions and solutions in CRM software
  • Collaborate with product development and engineering teams to escalate unresolved issues
  • Identify trends in support requests and recommend product or documentation improvements
  • Maintain up-to-date knowledge of product line and wireless technologies
  • Provide feedback for improving user experience across products and services

Career Progression:

This role offers a clear path for career advancement:

  • Junior Analyst -> Analyst -> Senior Analyst -> Team Manager

  • Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles.

  • This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.

Work Environment:

  • Shifts: 9 hours per day, with fixed shift and 2 days week off.
  • The shifts timings are:
    Starts at 6:30pm to 3:30am.
  • Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
  • Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
  • Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us?

  • Impactful Work: Make a real difference by helping customers solve their technical problems.
  • Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
  • Supportive Team: Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Wireless Technical Support / Customer Support / App Support

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