Oracle Database Administrator

Experience: 8+ yearsLocation: Bangalore/Hyderabad/Noida

Come and join us As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fixing for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

JOB DESCRIPTIONThis position is for a

Principal Software Engineer

to the established Oracle Database Exadata & Cloud support team. The person in this role will be located in India. The team’s main responsibility is to fix & resolve highly complex technical issues on

Oracle Exadata

spanning across database areas including

Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, ZDLRA, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Golden Gate, Replication, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms . You are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. You will have opportunities to become an authority / Specialist in Database, Exadata & Cloud technologies. You will be widely regarded as a domain authority in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. They should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address very complex, critical customer issues.

ResponsibilitiesThe main role of a Support engineer is to fix highly complex technical problems (Oracle Database & Exadata) requiring high level of technical expertiseWorks directly with customersParticipates in weekend rotation and shiftsParticipates in initiatives that improve overall product and documentation qualityParticipates in product/platform testingDrives improvements in product qualityServes as Situation Manager on highly sensitive Customer issuesConsults with Management in advising resolution of critical Customer situationsConsults with Customers on sophisticated use of Oracle productsAchieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.Creates /reviews Knowledge ArticlesContributes significantly towards the “My Oracle Support” Database communitiesAnalyzes work load, uses standard methodologies and implements changes to improve productivityProactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about standard methodologies, writing tools / utilitiesWho are we looking for?QualificationsGreater than 10 years of industry experienceTechnical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.Oracle OCP DBA certification & OCI Certification- Preferred. Oracle OCM DBA Certification is a plus.PERSONAL ATTRIBUTESSelf-driven and result orientedStrong Problem solving/analytical skillsStrong customer support and client relation skillsAbility to work effectively in high volume & high pressure situationsAbility & Flexibility to work late shiftsEffective communication (verbal & written)Ability to Network (internal & external)Strong willingness to learn new technologies / skillsAbility to Influence/negotiateTeam playerCustomer focusedConfident and decisiveEnthusiasticAbility to Coach / share knowledgeAbility to write technical BulletinsTechnical skillsWe are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. They should possess the following technical skills:Database architecture knowledge and administrationGood knowledge on Exadata, Exadata Cloud and OCI architectures.Experience with cloud technologies from different vendorsThorough understanding of the Oracle database featuresExtensive hands on interaction with large Database management systemsReal Application Cluster (RAC) & ASM/Storage areasZDLRA, Backup and Recovery, RMAN, Dataguard, knowledge of various restore and recovery scenarios.Performance Tuning, Parallel query, Query tuningNetworkingPartitioningDatabase SecurityGolden Gate & ReplicationEnterprise ManagerGeneral UNIX/Linux concepts & AdministrationLeading Kernel Parameters, Partitioning and File systemsOperating systems expertise will be an added advantage.Personal attributesDedicated and result orientedStrong Problem solving/analytical skillsStrong customer support and client relation skillsAbility to work effectively in high volume & high stress situationsAbility & Flexibility to work late shiftsEffective communication (verbal & written)Ability to Network (internal & external)Strong willingness to learn new technologies / skillsAbility to Influence/negotiateGreat teammateCustomer focusedConfident and decisiveEnthusiasticAbility to Coach / share knowledgeAbility to write technical Bulletins

If this sounds like you, we hope to meet youLife at Oracle and Equal OpportunityAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.Which includes being a United States Affirmative Action Employer

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