Team Member Credit

1 day ago

Gurugram, India American Express Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

US Credit Chat – Digital Servicing Team, is responsible for handling CM's credit related queries via chat providing world' best customer service while ensuring we solve for credit concerns.

How will you make an impact in this role?

  • Service card member's using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any Credit related issues, and enable higher spend
  • Analyze risk on customer accounts followed by making sound decisions to ensure we become a 'payer of choice' for our card members attaining high customer satisfaction & adherence to Compliance requirements
  • Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info. simply via Chat
  • Adaptable & Customer Centric Approach to difficult Situations through tact & empathy in communication. Ability To address 2 cardmember conversations simultaneously

Minimum Qualifications:

  • Undergraduate / Graduate with 1-5 years of experience.
  • Relevant experience of servicing customers via Voice or Chat medium, preferably in customer service or Collections industry.
  • Strong interpersonal communication & writing Skills, accompanied by strong comprehension & ability to articulate complex information clearly
  • Typing Speed Words/Min). Web navigation ability, can handle basic Troubleshooting
  • Demonstrated ability to work effectively within a team environment as well as independently
  • Ability to deliver result & display Personal Accountability
  • Ability to work in a fast-paced metric driven environment
  • Comfortable working in a Rotational shift 24X7 – servicing US market
  • Colleague would be required work in a hybrid model
  • Ability to deliver results & display Personal Accountability

Preferred Qualifications:

  • Knowledge of Credit lifecycle is preferable

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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