Team Member Credit

6 days ago

Gurugram Haryana, India American Express Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

US Credit Chat - Digital Servicing Team, is responsible for handling CM’s credit related queries via chat providing world’ best customer service while ensuring we solve for credit concerns.

**How will you make an impact in this role?**
- Service card member's using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any Credit related issues, and enable higher spend
- Analyze risk on customer accounts followed by making sound decisions to ensure we become a ‘payer of choice’ for our card members attaining high customer satisfaction & adherence to Compliance requirements
- Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info. simply via Chat
- Adaptable & Customer Centric Approach to difficult Situations through tact & empathy in communication. Ability To address 2 cardmember conversations simultaneously

**Minimum Qualifications**:

- Undergraduate / Graduate with 1-5 years of experience.
- Relevant experience of servicing customers via Voice or Chat medium, preferably in customer service or Collections industry.
- Strong interpersonal communication & writing Skills, accompanied by strong comprehension & ability to articulate complex information clearly
- Typing Speed (25-35 Words/Min). Web navigation ability, can handle basic Troubleshooting
- Demonstrated ability to work effectively within a team environment as well as independently
- Ability to deliver result & display Personal Accountability
- Ability to work in a fast-paced metric driven environment
- Comfortable working in a Rotational shift 24X7 - servicing US market
- Colleague would be required work in a hybrid model
- Ability to deliver results & display Personal Accountability

**Preferred Qualifications**:

- Knowledge of Credit lifecycle is preferable

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  • Team Member Credit

    2 days ago

    Gurugram, Haryana, India American Express Full time

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Team Member

    2 weeks ago

    Gurugram, Haryana, India Bank of America Full time

    **Overview** Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across...

  • Team Member Credit

    11 hours ago

    Gurugram, India American Express Full time

    At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,...

  • Team Member

    4 days ago

    Gurugram, Haryana, India Grow4sure consulting pvt ltd Full time

    Job Title: Food and Beverage Service Team Member **Job Description**: We are seeking enthusiastic individuals to join our dynamic team as Food and Beverage Service Team Members. As a team member, you will play a crucial role in delivering exceptional service to our customers while maintaining high standards of quality and efficiency. Your primary...

  • Team Member Credit

    1 week ago

    Gurugram, Gurugram, India American Express Full time

    Job Description At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to...

  • Team Member Credit

    2 weeks ago

    Gurugram, Gurugram, India American Express Full time

    Job Description At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to...

  • Team Member

    2 days ago

    Gurugram, Haryana, India Salad Days Full time

    **Job Description - Team Member** **Company Overview** We're Salad Days, and we're on a mission to make healthy eating delicious and convenient! Since 2014, we've been revolutionizing India's food scene with our meals. We're passionate about helping people integrate healthy, nourishing meals into their daily lives, all while retaining the taste. Salad Days...

  • Private Credit

    2 weeks ago

    Gurugram, Haryana, India Evalueserve Full time

    We’ll trust you to: - Spread financials (PL, BS, and CF) on excel based model or lending platform along with key credit metrics calculation. - Identify Key performance indicators and report as part of the credit review process. - Calculate covenants in line with facility agreements and provide a detailed rationale for covenant Met/Breach results. -...

  • Team Member Credit

    1 week ago

    Gurugram, Haryana, India American Express Full time

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new kills,...

  • T1 - Team Member

    4 days ago

    Gurugram, Haryana, India Alight Full time

    **Role Description** The Team Member is responsible for ensuring we are delivering timely and providing accurate information to all participants. Team Member should possess good learning agility and shows flexibility as per the business needs. Collaborating with the team members to achieve individual and team goals. **Key Responsibilities** - Ensuring...