Customer Experience Manager
1 week ago
Customer Experience Manager (CXM)As a CXM you’ll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations. Key Responsibilities Customer Journey Mapping: Analyze and propose optimization the end-to-end customer journey across digital platforms and Blackbaud Products. Voice of the Customer (VoC): Develop and manage feedback loops through surveys, user interviews, and analytics tools to capture customer sentiment. Cross-Functional Collaboration: Work closely with product, engineering, sales, support, and marketing teams to align customer experience initiatives with business goals. Customer Advocacy: Identify customer trends with Blackbaud product, & using those success stories into testimonials, case studies, and referrals. Data-Driven Insights: Use customer data and analytics to identify trends, measure satisfaction (e.g., NPS, CSAT), and drive continuous improvement. Issue Identification: Identify customer issues with existing instance of Blackbaud product & report those into actionable items. Qualifications Bachelor’s degree in business, Marketing, Communications, or related field. 5-10 years of experience in customer experience, customer success, or related roles in the tech industry. Experience with customer data analysis and VoC programs (Preferred). Experience with tools like Salesforce, Gainsight, GonG, Qlik, Qualtrics, Power-BI and product analytics platforms (Preferred). Experience with Product management (Preferred). Strong understanding of customer journey mapping, CX metrics, and CRM tools. (Preferred). Experience gathering and analyzing information and using it to develop effective solutions to difficult problems or situations. Excellent communication, problem-solving, and project management skills. Empathy-driven mindset with a passion for customer satisfaction and loyalty. Experience in writing and interpreting T-SQL. Excellent written and verbal communication and presentation skills. Strategic thinking and prioritization Advanced English skills required. Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today
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Customer Experience Manager
9 hours ago
Hyderabad, Telangana, India Blackbaud Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCustomer Experience Manager (CXM)As a CXM youll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations.Key ResponsibilitiesCustomer Journey Mapping:...
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Manager, Digital Customer Experience
1 week ago
Hyderabad, India Zoetis Full timePosition Summary: Zoetis is one of the largest manufacturers of Animal Health products and providers across the full continuum of care. The Zoetis Tech and Digital (ZTD) organization is reshaping to provide premier services and solutions to a fast paced, growing business. Growth is both organic and through a steady stream of acquisitions. Manager, Digital...
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Customer Experience Manager
1 week ago
Hyderabad, India JIVA InfoTech Inc Full timeJob Description: We are looking for a customer service professional who is passionate about delivering great customer experience across the business, and is able to influence key stakeholders to imbibe the culture of doing the right thing for the customer. You understand what factors make a great customer experience, and are able to build an ecosystem and...
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Customer Support Specialist
2 weeks ago
Hyderabad, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Experience Specialist
1 week ago
Hyderabad, India Whatjobs IN C2 Full timeAppScan Customer Experience Executive (CEE) Job Summary:(DB1) As an AppScan Customer Experience Executive (CEE), you will be responsible for managing and growing the product-related aspects of the renewals business for HCL AppScan. You will work closely with our most valued “High Touch” customers and also other AppScan customers, ensuring their continued...
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Hyderabad, India Genpact Full timeReady to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster,...
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Customer Experience Engineer
1 week ago
Hyderabad, India Microsoft Full timeOverview Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. ...
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Customer Experience Associate
8 hours ago
Hyderabad, India Envoy Global, Inc. Full timeEnvoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. Due to continued growth and _internal career progression_, we are looking for another **Customer Experience Associates**...
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Assistant Manager
1 week ago
Hyderabad, India Genpact Full timeReady to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster,...
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Customer Experience Advisor
2 weeks ago
Hyderabad, Telangana, India VXI Global Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per yearIt's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.VXI Global Solutions hiring for Voice International process and ChatFreshers Process: Chat & Voice process (International)Location: Hitech city, Hyderabad Shift: Night shift (Rotational night shifts) and 5 Days...
