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Premium Supplier Delivery

4 months ago

bangalore, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

What you`ll do:

Within the Product Engineering board area, the mission of the Enterprise Cloud Services (ECS) organization is to Run Customers on Cloud, Simplify Cloud Consumption and Ensure reliability with high Customer Satisfaction. Within ECS, Partner management team is supporting partners in delivering RISE offering. Team manages the relations and the complete lifecyle of partners from strategy to support.

The Partner Management Organization has the following priorities:

• Build and operate a world-class, efficient, and reliable organization to support our partner-delivered customers' journey toward their next-generation business

• Help SAP customers realize the innovation power of SAP HANA and the SAP Cloud on a continuous basis

• Accelerate innovations on the SAP HANA platform (SAP Business Suite powered by SAP HANA, industries, and high value apps)

• Ensure the provisioning of system landscapes, installation of applications, and performance of upgrades & migrations by partners

• Provide project management and technology consulting for all partner-delivered ECS Projects

• Act as the main interface to the customer project team to ensure effective communication

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager’s agreement.

The Role:

As a Technical Project Manager of ECS PM PCoE team, he/she ensures the organizational orchestration of the partners’ delivery procedures into the SAP ECS standard operations. He/She works as an interface between SAP’s Customer Engagement team and the Technical Project Managers to ensure smooth operations of SAP ECS Partner managed cloud landscape and problem management to enhence the future values of SAP Enterprise Cloud Services.

As a Technical Project Manager, you are responsible for the following tasks:

• Involve in partner-delivered engagements during onboarding, from the sales-to-delivery handover to the handover to Customer Engagement.

• Become a single point of contact for the customer, being in continuous alignment with the partner and responsible for the technical project management during build phase

• You will be the escalation contact during build phase.

• You will have quality, time and budget control during build phase.

• Manage Change Requests and manage various issue during build phase.

• Become an owner of a repository for all build related tasks (project/handover templates etc.)

• Become a main contact for the creation of the complete SAP Cloud powered by SAP HANA system landscape and you understand the customer’s needs.

• Your passion is the implementation and migration of different solutions and technologies including the design, configuration and operation of the perfect solution landscape with the newest technologies, products and innovations.

• Ensure the alignment with all relevant units (e.g. customer, partner, Global Partner Delivery Director, RISE Partner Operations Management, RISE Partner Center of Expertise, Enterprise Cloud Success Manager, etc.).

• Provide onsite presence for SAP as required to ensure effective project delivery.

• Support continuous improvements for all related partner delivery processes with feedback from critical customer situations.

What you bring:

• Demonstrate IT Project Management Competencies

• Fair knowledge on SAP BASIS skills – SWL Tools, Migrations, Upgrade/Updates

• Very good understanding of SAP HANA and SAP Cloud technology topics

• Experience securing and accrediting cloud hyper-scaler hosted systems and services

• Strong experience in upgrade / migration, provider transition or global roll-out projects

• Strong track record in managing customers and/or partners

• Strong technology/solution background plus strong business acumen

• Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team

• Good overview of the SAP RISE, Cloud Offerings

• Be able to lead Quality Assurance reviews and Lessons Learned sessions (internally/externally)

• Experience as a ramp-up coach or SPoC for customer related escalations

• Actively manage project escalations

• Strong communication and presentation skills and good stakeholder management capabilities

• A team player, proactive networking attributes, results and execution focused

• Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team

• Fluent in English - Any other language is a plus

Preferred skills:

• Good overview of the SAP Enterprise Cloud Services Offerings

• Understanding of SAP Next Generation solutions and services (Analytics, BTP, Cloud, Mobility, HANA, Sybase)

• Perspective on current Cloud Hosting trends

• Be able to lead Quality Assurance reviews and Lessons Learned sessions (internally/externally)

Work experience:

• Total years of industry experience: 8 to 9 years

• Relevant Experience on customer facing, processes, de-escalations: min 4 to 5 years

Optional: Meet your team 

Our Mission:

Extend SAP cloud capabilities by enabling a world class partner community with stability, quality, and profitability – leading to high availability service, improved margin, and stakeholder satisfaction for the customer's journey with SAP Enterprise Cloud Services.

What we do:

Save cost and reduce risk with contract management, deal and opportunity guidance to sales, and successful customer launch.

Manage our Premium Suppliers and engage with hyperscaler (AWS, MS Azure, and Google Cloud Platform) to provide world class SAP Enterprise Cloud Services

Equip premium suppliers to deliver SAP Enterprise Cloud Services according to SAP standards and to customers’ standards.

Onboarding and enablement of Premium Suppliers, run partner training and certification programs, consult partners during customer onboarding & critical situations, ensure partner compliance and certification.

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