Customer Support Executive
3 weeks ago
QM BITZ Digital is a logistics brokerage firm with a focus on coordinating freight brokerage services. Our purpose is to ensure seamless communication and efficient operations in the logistics industry.
Job Overview
We are seeking a Customer Support Executive for our logistics brokerage firm, QM BITZ Digital. As a Customer Support Executive, you will be responsible for coordinating pricing and dispatch for freight brokerage services. This role requires analyzing market rates and trends, negotiating prices with clients and carriers, coordinating cargo dispatch and tracking shipments, and resolving shipment discrepancies.
Qualifications and Skills
Excellent communication skills to interact with clients, carriers, and internal teamsStrong analytical and problem-solving abilities to analyze market rates and resolve discrepanciesNegotiation skills to secure favorable pricing and termsOrganizational skills to manage multiple tasks and prioritize effectivelyAttention to detail to ensure accurate records and timely dispatchCustomer-oriented mindset to provide exceptional supportAbility to work well in a team and collaborate with cross-functional teamsProficiency in MS Office and other relevant software applicationsFamiliarity with logistics and supply chain operations is a plus
Roles and Responsibilities
Analyze market rates and trends to determine competitive pricing for freight brokerage servicesNegotiate prices with clients and carriers to ensure favorable terms and profitable marginsCoordinate cargo dispatch, including scheduling and tracking shipmentsResolve shipment discrepancies by investigating and liaising with relevant stakeholdersProvide excellent customer support by addressing clients' inquiries and concernsCollaborate with internal teams to ensure smooth operations and timely deliveryMaintain accurate records of pricing, dispatch, and shipment detailsStay updated with industry trends, regulations, and best practices in freight brokerageParticipate in training and development programs to enhance skills and knowledge
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