Integrated Solutions Support Specialist

2 hours ago

Prayagraj, India Catholic Education Western Australia Full time

Integrated Solutions Support Specialist

For over 150 years, our schools, colleges, early learning centres and out of school care programs have been an integral part of education in Western Australia. Together we form the state’s second-largest education provider, with more than 83,000 students relying on our nearly 14,000 dedicated staff each day. We are committed to fostering an environment where every child can achieve their full potential, and our office teams support schools to do exactly that.

The Role

The role of Integrated Solutions Support Specialist belongs to the Digital Technology team in the Finance, Infrastructure and Digital Technology directorate. We have five office campuses across the state and we have these two roles based at our Leederville office.

The two Integrated Solutions Support Specialists provides essential support for school administration systems and integrated enterprise applications within the Catholic Education Office. This role works closely with the Integrated Solutions Support Lead to ensure the smooth operation, training, and ongoing improvement of school administration platforms. The Integrated Solutions Support Specialist is responsible for testing system updates, delivering user training, updating documentation, and providing timely support to schools and staff.

Benefits of the Role

Competitive salary: Level I1–I4 on the CEWA salary scale ($115,014 – $128,802 per annum) plus superannuation Additional paid leave: Five days during Christmas and Easter closures Financial benefits: Salary packaging options, deferred salary program (after two years) Health & wellbeing: Free onsite parking, corporate health insurance discounts, Fitness Passport access, flu vaccinations, and health checks Professional growth: CEWA scholarship program, ongoing learning opportunities, and flexible work arrangements Family support: Enhanced parental leave provisions Employee Assistance Program for staff and their families

Selection Criteria

Essential

Support for the Catholic ethos in the performance of duties Experience in performing regression testing for system updates, specifically for CE and F&O environments Capacity to conduct training sessions on new system features and changes for diverse user groups Experience in updating and maintaining support documentation in response to system enhancements Ability to assist with onboarding processes for new schools and staff members Strong skills in responding to and resolving support requests within designated timeframes, particularly for AoS Admin and Finance Ability to escalate complex technical issues to appropriate leads as required Excellent record-keeping skills relating to support interactions and issue resolutions Commitment to ongoing professional development

Highly Desirable

Experience working with or supporting education organisations Experience in support service delivery Current Microsoft Certifications

Information for Applicants

To access a copy of the Position Description please click here: Position Description.

Interested applicants should submit:

A cover letter briefly addressing the selection criteria. A curriculum vitae outlining their employment history, qualifications and certifications and include a minimum of two professional references.

The successful applicant will need to provide:

National criminal history check as issued by the Department of Education WA. 100 points of identification

Applications for this role close no later than 5pm, Tuesday 14 October 2025 . We reserve the right to close the advertisement early if a suitable candidate is identified. If you're interested in this role, we encourage you to submit your application as soon as possible to ensure consideration.

If you require support with submitting your application, please contact our Talent Advisors at Applications can be submitted by clicking apply and uploading your application to our website. Applications will not be accepted via email.

All employees of Catholic Education Western Australia are required to support the Catholic ethos in the performance of their duties. Catholic Education Western Australia also encourages applications from people of all cultural backgrounds, First Nations people, and individuals with disabilities or medical conditions who meet the requirements of the position. To be eligible to apply, you must be legally permitted to work in Australia.

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