Service Delivery Manager

4 weeks ago


gurgaon, India AGC Networks Ltd (Black Box Ltd) Full time
Job Description: Manager/Senior Manager – Service Delivery
Must have 15-18 Years of experience in managing Service operations.
Qualification: BE (Electronics or CS or IS) equivalent.
Strong knowledge in UC/CC, Data Networking, AV domain.
Service Operations perspective, must have experience in managing large Enterprise clients
Leading service delivery functions, to ensure end-to-end ownership of incidents and service requests.
Meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA.
Implementing short/long-term plans for achievement of process objectives
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
Managing training and selection of personnel; organizing, planning, and staffing operations
Company Profile:
Black Box Limited (formerly AGC Networks) is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure, Data Center /Virtualization & Enterprise Applications and Cyber Security . Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing
In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Microsoft, Netapp and Polycom among others, Black Box delivers domain – focused, flexible and customized technology solutions and seamless services to accelerate our customer’s business. Black Box Networks is an Essar Enterprise.
Corporate Website:

  • gurgaon, India Comviva Full time

    Job Description for Technical Delivery Manager (Relevant experience: 7-9 years)The finance industry has ignored billions of deserving individuals. We are a mission driven team of finance, analytics, and technology professionals, focused on driving financial inclusion to serve the underserved across their credit, savings, and financial needs.We seek a D...


  • Gurgaon, India Uncle Delivery Express Full time

    If you join this team, you will: - Provide on call support for drivers and users - handle escalations related to order placement. - Ensure calls are handled as per SOP within the designated talk time. - Should be comfortable in dealing with drivers and always display a professional attitude on a call. We would love to see you on-board if: - Should have a...


  • Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Relationship ManagerJoin a dynamic team and control the strategic and daily support for client services, business development and relationship buildingSpecialising in credit delivery, you'll be managing client relationships and aiming to exceed their expectations, every timeHone your communication and interpersonal skills, in a collaborative and...


  • Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Relationship ManagerJoin a dynamic team and control the strategic and daily support for client services, business development and relationship buildingSpecialising in credit delivery, you'll be managing client relationships and aiming to exceed their expectations, every timeHone your communication and interpersonal skills, in a collaborative and...


  • Gurgaon, India Comviva Full time

    Job Description for Technical Delivery Manager (Relevant experience: 7-9 years)The finance industry has ignored billions of deserving individuals. We are a mission driven team of finance, analytics, and technology professionals, focused on driving financial inclusion to serve the underserved across their credit, savings, and financial needs.We seek a Dynamic...


  • Gurgaon, India EXL Service Full time

    Role & Responsibilities Overview:Emphasis is on providing business insights and managing end to end project deliveryStructure analytical solution to address business objectives and problem solvingExpected to work in close collaboration with the Client team and EXL team on establishing relationship with stakeholders, identify new opportunities, areas of...


  • Gurgaon, Haryana, India EXL Service Full time

    Role & Responsibilities Overview:Emphasis is on providing business insights and managing end to end project deliveryStructure analytical solution to address business objectives and problem solvingExpected to work in close collaboration with the Client team and EXL team on establishing relationship with stakeholders, identify new opportunities, areas of...


  • gurgaon, India Teleperformance Full time

    Interested folk can drop a text at " ".Work Location: GurgaonExperience – 12-18 yearsShift Time: 6:30PM-3:30AMThis position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the following initiatives:Define and...


  • gurgaon, India Cvent Full time

    As a Manager, you will be responsible for:Position Duties:Manage a team of approximately 50 plus high end product support consultants in a B2Benvironment.Manage and maintain key SLAs during US hours.Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.Recruit and groom future team members.Devise and...

  • Delivery Manager

    3 weeks ago


    Gurgaon/Gurugram, IN Mobifly Full time

    Delivery Manager - IT ProjectsRole Responsibilities :- Manage a team of 5-10 members and help guide them delivering the various project components.- Independently contribute to the design of technology solutions.- Study existing engineering processes and contribute to improvements to drive up efficiencies.- Improve code quality statistics, participate/drive...

  • Delivery Manager

    4 weeks ago


    Gurgaon,Gurugram, India Mobifly Full time

    Delivery Manager - IT Projects Role Responsibilities : - Manage a team of 5-10 members and help guide them delivering the various project components.- Independently contribute to the design of technology solutions.- Study existing engineering processes and contribute to improvements to drive up efficiencies. - Improve code quality statistics,...


  • Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Mortgage Underwriting Delivery Manager In your new role, you'll be managing and developing processes within the team to ensure effective monitoring and control of advances You'll also be responsible for making sure decisions on mortgage applications are made in a timely manner and within policy, and that your team meet agreed Service Level...


  • Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Mortgage Underwriting Delivery Manager In your new role, you'll be managing and developing processes within the team to ensure effective monitoring and control of advances You'll also be responsible for making sure decisions on mortgage applications are made in a timely manner and within policy, and that your team meet agreed Service Level...


  • Gurgaon, India Yabx Full time

    Job Description for Technical Delivery Manager (Relevant experience: 7-9 years)The finance industry has ignored billions of deserving individuals. We are a mission driven team of finance, analytics, and technology professionals, focused on driving financial inclusion to serve the underserved across their credit, savings, and financial needs.We seek a dynamic...


  • Gurgaon, Haryana, India Vialto Full time

    Job DescriptionJob Title- Payroll Service ManagerCompany DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and...


  • Gurgaon, Haryana, India Vialto Full time

    Job DescriptionJob Title- Payroll Process Improvement ManagerCompany DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.Our teams help companies...


  • Gurgaon, India Vialto Full time

    Job DescriptionJob Title- Payroll Process Improvement ManagerCompany DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.Our teams help companies...


  • Gurgaon/Gurugram, IN Concerix Technologies Private Limited Full time

    KEY RESPONSIBILITIES- Implement the Management's strategic Vision for Technology programs by cascading it down to process design, business requirements and technology implementation- Manage scope of projects from inception to closure. - Define, develop and manage implementation schedules and project budgets.- Coordinate resources, prepare project teams...


  • Gurgaon/Gurugram, India Concerix Technologies Private Limited Full time

    KEY RESPONSIBILITIES- Implement the Management's strategic Vision for Technology programs by cascading it down to process design, business requirements and technology implementation- Manage scope of projects from inception to closure. - Define, develop and manage implementation schedules and project budgets.- Coordinate resources, prepare project...

  • Delivery Head

    3 weeks ago


    Gurgaon, Haryana, India Aristocrat Full time

    SummaryWe are looking for a Delivery Head who will be responsible for leading large mobile and digital application development team throughout mobile product development process that aligns with Aristocrat's strategic product roadmap. You will be responsible for ensuring that delivery of work for the studios aligns with stakeholder's expectations regarding...