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Assistant Manager-Collection
1 week ago
Role :-
·Responsible for activities related to a broad cross section of Johnson Controls customer portfolios
·Analyze accounts and set targets - Collection plan / strategy at the beginning of month
·Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region
·Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
·Co-ordination with cusotmers and cash application team for remittance advise
·Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application.
·Account reconciliation - follow up with sales team and review open points and request customer master team to update system
·Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's
·Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
·Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices
·Analyze aging debt reports and initiate calls to, as well as receive calls from customers
.
Requirement: -
·Graduate / Postgraduate / Master’s Degree in any stream
·Proficient in both verbal and written business communications
·5 - 7 Years of experience required in North America Collections process
·Systems knowledge in ERPs ( Oracles &SAP)
·Proficiency in Collections Tools like Get paid, Contact Tool, High Radius will be preferred
·Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
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