Project Service Specialist

Harvard Business Publishing

(HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you

The opportunity

Purpose:

Help our clients deliver the highest quality learning to their leaders with speed, scale, and efficiency.

The Project Service Specialist will play a pivotal role in supporting client engagement for our leadership development solutions. This client-focused position involves providing comprehensive support for clients throughout the entire project lifecycle, from business and learning solution development to data analytics and client fulfillment. Operating within a dynamic, fast-paced, and matrixed team environment, your success in this role will hinge on your exceptional organizational, communication, and problem-solving skills. This position serves as an excellent entry point for individuals aspiring to pursue careers in leadership development and customer success.

What you'll do

• Provide high-quality task-based support and customized services for the delivery of scalable solutions in collaboration with internal and external stakeholders.
• Support cross-functional project teams working on internal initiatives aligned to organizational goals, processes, and resource availability.
• Demonstrate a high level of technical proficiency encompassing a comprehensive understanding of relevant tools, technologies, and methodologies and adeptly navigate complex technical landscapes.
• Support, advise, or make recommendations to stakeholders on common issues integrating multiple resources drawn from knowledge of HBP's people, business lines, products, services, and functional areas.
• Maintain product and process enablement plans and organization including related knowledge, tools, documentation, communication strategy and timeline.
• Ensure proactive and efficient completion of all pre-, during and post-event tasks for virtual and onsite face-to-face event.

What you'll bring

• Project Execution Excellence: Support clients and internal stakeholders in successfully implementing solutions and delivering projects.
• Agility and Adaptability: Navigate and thrive in a rapidly changing environment, showcasing adaptability and agility in response to evolving project dynamics.
• Stakeholder focus: Prioritize and meet the needs of internal and external stakeholders, ensuring a customer-centric approach in all project activities.
• Accountability & Ownership: Take ownership of project deliverables and outcomes, demonstrating a high level of accountability for individual and team responsibilities.
• Curiosity /Lifelong Learner Mindset: Cultivate a curious and lifelong learner mindset, staying abreast of industry trends, best practices, and innovative approaches to enhance project outcomes.
• Matrix collaboration: Excel in dynamic team structures by fostering collaboration and seamlessly working with colleagues cross-functionally, embodying a team-player mentality.
• Investigative Inquiry: Utilize research and analytical skills to examine project requirements, gather relevant information, and propose informed solutions.
• Proficient communication: Strong verbal and written communication skills.

You'll stand out if you have

• Strong time management skills
• Excellent communication and organizational skills
• Agility and Adaptability (Embrace change)
• Curiosity and Growth Mindset (Eager to learn)
• Multi-lingual
• Willingness to travel

What we offer

As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays

HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.