Customer Service Representative

4 weeks ago

Jaipur, India Upskill Academy Full time

Role Overview

We are hiring Customer Support Executives for the Health Campaign (Ramp) project. The role involves handling customer interactions, resolving queries, and ensuring a positive experience while adhering to process guidelines.

Eligibility Criteria

  • Education: Graduate / Undergraduate
  • Experience:
  • Freshers: Allowed up to 10% of total hires (Maximum 30 candidates)
  • Any Industry Experience: Allowed up to 50% (Maximum 90 candidates)
  • Relevant Work Experience (Customer Support / Healthcare / International Voice Process): Minimum 40% (80+ candidates, can exceed but cannot fall below this percentage)

Key Responsibilities

  • Handle inbound and outbound calls for the Health Campaign process.
  • Provide accurate information and assistance to customers.
  • Ensure high-quality customer service with empathy and professionalism.
  • Meet daily productivity and quality benchmarks.
  • Maintain proper documentation of customer interactions.
  • Collaborate with team members and report to supervisors as per requirements.

Job Details

  • Headcount Requirement:
  • First Batch (2nd Sept 2025): 40 candidates
  • Daily Line-up: Minimum 10 candidates/day until onboarding target is met
  • Contract Duration: 2 Months
  • Shifts: Rotational
  • Work Mode: (Specify – Work From Office / Hybrid / Work From Home)
  • Compensation: (To be defined as per company policy)
  • Additional Benefits: (Cabs, meal allowance, performance incentives, etc. – if applicable)

Skills Required

  • Excellent communication skills in English (both verbal and written).
  • Customer-oriented with strong problem-solving abilities.
  • Ability to work in rotational shifts.
  • Basic computer knowledge and typing speed.
  • Prior healthcare/customer support experience preferred (for relevant experience pool).

Job Types: Full-time, Contractual / Temporary
Contract length: 2 months

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Jaipur city, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Language:

  • English (Required)
  • Hindi (Required)

Location:

  • Jaipur city, Rajasthan (Required)

Work Location: In person

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