Customer Care and Claims Coordinator
2 weeks ago
Permanent position working in a small and collaborative team Great base Salary on offer, with excellent hybrid flexibility – North Side of Brisbane Leading parental leave for both Primary and secondary carers – the perks don’t stop there Why Join Our Team at Iplex Rare opportunity to join a major project in a leading business Monday to Friday 9 am to 5 pm – with 3 days from home (after training) Leading Parental Leave policy – 26 weeks paid for primary caregiver Amazing return-to-work options for parents coming back from parental leave We are endorsed by Reconciliation Australia for our Innovate RAP Paid industry Membership to help grow your career ie NAWO Enjoy all Fletcher Building discounts and rewards Iplex proud partners of The Smith Family supporting youth education About the Role We have an exciting opportunity at Iplex Strathpine for an innovative, data-driven Customer Care & Claims Coordinator to join our team. This role is critical to our success and reflects the importance we place on delivering an exceptional customer experience. You’ll work at the intersection of major projects, customer service, and quality, bringing fresh ideas and solutions to the table. A natural problem-solver, you’ll listen actively, respond with empathy, and develop effective solutions for customers in a timely manner. Your attention to detail will be key as you assess each claim to ensure it meets all requirements and validity standards In this role, you’ll combine analytical precision with a personable approach. You’ll manage end-to-end warranty and customer claims with confidence, ensuring accuracy and compliance, even in challenging conversations. Your ability to craft professional, high-level communications will set you apart, as will your knack for reporting and maintaining data integrity across multiple platforms. We want someone who thrives on continuous improvement, embraces innovation, and enjoys being part of a close-knit team where collaboration and energy matter. Ideal Experience Required Previous experience in claim management, customer service or sales Understanding of the building products, trade, or plumbing sector Ability to handle inquiries and complaints You are confident in negotiation and communication Skills in Microsoft Suite - Excel, PowerPoint & Word Experience in adapting to a rapidly changing work environment Bright and confident personality that can show empathy You are an expert in problem-solving and creating solutions More About Us At Iplex we are committed to providing safe & secure water to the world around us. We do this by forging partnerships with our customers and communities to deliver safe, secure, and innovative water solutions that not only address the present needs but also lay a solid foundation for future generations. As Australia's leading manufacturer and supplier of pipeline systems, we take pride in our pivotal role within Australia’s water industry. We understand the significance of our work, and we are driven by the shared goal of creating a better future. Join us today to lead a passionate team dedicated to shaping a brighter future and leaving a lasting impact on Australia's water landscape. Next Steps Please submit your application so we can review your resume, this vacancy is due to start in January, we would love to start interviewing in December so we can find our newest team member No Agency Support Required -Thank you
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