Service Delivery Specialist- Cloud

1 month ago

bangalore, India Alstom Full time

Req ID:446805 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than  75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Purpose of the Job:

Reporting to Head of Service Delivery - Cloud & Compute at Alstom IS&T, you will be in charge of Level 1 escalation @ Technology level and for all infrastructure operations deliverables related to Cloud & Compute services of Alstom.

Organisation structure (job belongs to..)

IS&T / Technology & Security / Compute & Cloud Operations

Reports directly to:

Head of Service Delivery - Cloud & Compute

Key Responsibilities & Accountabilities:

•Responsible for effective coordination with supplier(s) for provisioning, installation /configuration, operation, and maintenance of infrastructure hosting from Alstom applications

•Accountable for all Enterprise Transverse/security services hosted and maintained in and for Alstom Transport IS&T infrastructure hosting services including Cloud platforms

•Responsible for planning and maintenance of Infrastructure for Compute & Cloud hosting services across the organization

•Maintain an awareness of business, technical, architecture, infrastructure, and end user support issues and act as sounding board to aid in the development of creative solutions

•Lead resolution of major infrastructure problems – set up an effective problem identification and resolution system to manage the problem resolution process

•Ensure overall service delivery, and monitor / track delivered solutions to ensure fit with business requirements

•Collaborate with business partners and the various IT functional areas to prioritize projects, and develop and implement system plans that address the functional requirements of the business, and adhere to established strategic business and systems objectives

•Work with the other stakeholders to comply with applicable disaster recovery and business continuity policies; work with technology and business management to address any identified gaps

•Work with partners to trouble-shoots, diagnose and resolve issues. Identify root cause of the problems and implement preventative actions

•Provides clear oral and written communication of change activity and outage events to peers and senior leadership within the organization.

•Maintains high quality customer service to clients and customers. Works closely with customers/clients in order to map and support their operational needs.

•Develop and maintain measurable health and performance metrics; Assess performance to ensure that it meets the present and future needs of the business.

•Provides capacity planning recommendations to senior management

•Contribute to develop Run standards with Design Authority and Drive Innovation along with Suppliers in the eco-system.

•Ensure Backup & Recovery procedures & policies are in place and implemented for all databases under the operational responsibility of RUN team.

•Drive efficiency and reduce the Operating cost of the Infrastructure .

•Analyze facilities bandwidth requirements and system interdependencies along with other IT towers. Contribute to capacity planning models

Educational Qualifications:

Graduated with a Bachelors degree in Engineering, Science or Technology

Experience:

• Should have at least 8-10 years experience in IT with majority of it in IT Infra technology hands-on knowledge and leading a team/expertise in IT operations delivery.
• Demonstrated competency in Infrastructure hosting services and functions.

Competencies & Skills

Mandatory:

• Should have good communication and ITIL management skills.

• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
• Cloud platform exposure (Preferably MS Azure Cloud)

• Experience in ITIL/Infra Operations processes and framework

• Ability to collaborate, influence and motivate cross-functional teams

• Team player

• Ability and flexibility to adapt to change, including shifting and competing priorities

• Demonstrates strong customer, quality, cost and delivery focus

• Demonstrated competency collaborative work with strong abilities in relationship management

• Proven ability to work in global companies and delivering infrastructure across multiple geographies

• DC Infrastructure L2/L3 hands-on knowledge

• Vulnerability management

• Regulatory compliance

• Fix vulnerabilities

• Risk Management

• investigating security breaches

• Ethical hacking

• Patch management

• EDR solution's - CB, Tehtris, Microsoft Defender, CrowdStrike, McAfee

Desirable:

Cross-functional knowledge
Domain experience
ITIL certification
Cloud services administration certification (Preferably MS Azure)

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Job Type:​Experienced​


Job Segment: Risk Management, Cloud, Business Manager, Finance, Technology, Management

  • Service Management Delivery Specialist

    3 days ago

    bangalore, India Vodafone Full time

    What you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business...

  • IT Technology Services Senior Specialist- SAP BASIS, Service Delivery Specialist

    3 weeks ago

    bangalore, India SAP Full time

    What you’ll do : Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery...

  • Cloud Solution Specialist

    9 hours ago

    bangalore, India Calix Full time

    We are now evolving our company at a rapid pace to meet exciting market demand. Our culture has won awards for executive leadership and employee diversity, and received top ratings from our engineering, sales, and product design teams. We are also a top-ranked company on Glassdoor. The Calix Success Delivery Team is seeking a dynamic and customer-minded...

  • Service Delivery Management Specialist

    23 hours ago

    Bangalore, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Cloud Specialist

    8 hours ago

    bangalore, India Quess Corp Limited Full time

    Job Description: AWS/Azure Technical SpecialistLocation: Bangalore, Hyderabad, Chennai, PuneExperience Required: 7 to 14 YearsNotice Period: Immediate to 30 DaysJob Summary:We are seeking a highly skilled AWS/Azure Technical Specialist with extensive experience in cloud computing, specifically with the AWS and Azure technology stacks. The role involves...

  • Service Delivery Manager

    4 weeks ago

    bangalore, India Clario Full time

    Clario is a 50+ year old company that delivers industry leading clinical trial endpoint technology solutions. The future of clinical trials is vibrant, with new technologies revolutionizing what’s possible. From new trial modes to faster and integrated evidence and findings, our innovative clinical trial solutions mean we can unlock better evidence. ...

  • Cloud Data Migration Specialist – Public Cloud

    1 month ago

    bangalore, India Getronics Full time

    Role Purpose The Cloud Migration Specialist is responsible for helping businesses move their operations to cloud-based platforms. Talent would work with businesses to identify their current IT infrastructure and business processes to determine the best cloud migration strategy and execute that strategy in a way that minimizes disruptions to the business...

  • Cloud Specialist

    9 hours ago

    bangalore, India Quess Corp Limited Full time

    Job Description: AWS/Azure Technical Specialist Location: Bangalore, Hyderabad, Chennai, Pune Experience Required: 7 to 14 Years Notice Period: Immediate to 30 Days Job Summary: We are seeking a highly skilled AWS/Azure Technical Specialist with extensive experience in cloud computing, specifically with the AWS and Azure technology stacks. The role...

  • Cloud Delivery Manager

    1 month ago

    bangalore, India Epam Full time

    Description EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects...

  • Support Specialist

    1 month ago

    bangalore, India Spectrum Consultants India Private Limited Full time

    Support Specialist - IP Delivery Full Stack Summary Experience Required: 4 - 10 YearsJob Term: PermanentLocation: BangaloreCategory: ERP Development/SupportWorld’s leading semiconductor IP company.Job OverviewBased in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.Focused initially on specialist Level 2 and Level 3 operational...

  • Specialist, Service Delivery

    9 hours ago

    bangalore, India ReSource Pro Full time

    ReSource Pro Operational Solutions Private Limited, BangaloreAbout ReSource Pro:About Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the...

  • Digital Cloud Specialist

    4 weeks ago

    bangalore, India Sonata Software Full time

    Digital Cloud Specialist Qualifications (Required) · 8+ years of Strong working experience in O365/M365 administration. · 5+ years in a customer facing service role in any capacity. · Presentation skills with a high degree of comfort with both large and small audiences. · Face-to-face customer engagement skills · Good Knowledge of Microsoft...

  • Specialist, Service Delivery

    9 hours ago

    bangalore, India ReSource Pro Full time

    ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the...

  • Cloud Services Specialist.

    1 month ago

    bangalore, India ZF Group Full time

    Req ID Bangalore, India Your Tasks Lead technology innovation projects in the field of connectivity, advanced analytics and mobility. Invent and develop new end-to-end system that gather relevant data on embedded systems with resource constraints and fluctuating network access, use cloud computing to create prediction models / digital twins. ...

  • Senior Cloud Delivery Lead

    11 hours ago

    bangalore, India Philips Full time

    Job Title Senior Cloud Delivery Lead Job Description Job title: Senior Cloud Delivery Lead Location: Chennai/Bangalore  You are responsible for Provide leadership during complex troubleshooting and major incidents. Design and architect compute solutions in both on-prem and public cloud environment Lead in defining and building cloud strategy for Philips...

  • System Operations Specialist

    4 weeks ago

    Bangalore, Karnataka, India Idyllic Services Pvt Ltd Full time

    Position Overview :We are currently searching for a System Ops Technician to join the Cloud Services Team. In this role, you will be part of the Cloud Operations team responsible for ensuring seamless delivery and security of cloud services for clients by configuring, maintaining, upgrading, and troubleshooting systems.Shift timing and Mode of work :...

  • System Operations Specialist

    1 month ago

    Bangalore, India Idyllic Services Pvt Ltd Full time

    Position Overview : We are currently searching for a System Ops Technician to join the Cloud Services Team. In this role, you will be part of the Cloud Operations team responsible for ensuring seamless delivery and security of cloud services for clients by configuring, maintaining, upgrading, and troubleshooting systems. Shift timing and Mode of work :...

  • Multi Cloud Specialist

    4 weeks ago

    bangalore, India Bosch Full time

    Job Description Cloud Technical Specialist with proven expertise across multiple hyperscalers  Proven experience in designing, implementing, and managing cloud solutions across Azure, AWS, Google Cloud Strong understanding of cloud architecture principles, microservices, and containerization Experience in architecting public, private and...

  • Specialist Software Engineer-Python + Cloud Service PlatformPermanent contractBangalore, India

    1 month ago

    bangalore, India Société Générale Assurances Full time

    Specialist Software Engineer-Python + Cloud Service Platform Permanent contract|Bangalore|IT (Information Technology) Specialist Software Engineer-Python + Cloud Service Platform Bangalore, India Permanent contract IT (Information Technology) Responsibilities Software development, Continuous delivery are not only...

  • Specialist Software Developer-Python + Cloud Service PlatformPermanent contractBangalore, India

    3 weeks ago

    bangalore, India Société Générale Assurances Full time

    Specialist Software Developer-Python + Cloud Service Platform Permanent contract|Bangalore|IT (Information Technology) Specialist Software Developer-Python + Cloud Service Platform Bangalore, India Permanent contract IT (Information Technology) Responsibilities Software development, Continuous delivery are not only...