Retail Store Manager

4 weeks ago


delhi, India Central Books Full time
Designation:- Store Manager
Organization Name:- CENTRAL BOOKS
Company Profile
Since inception in 1947, Central Books has been serving schools, addressing core education supplies for all the curriculum needs. Central book shop prides itself as the leader among National distributors for educational products in Indian Market In the last 3 generations.
We are a leading and highly respected educational distribution house with a legacy of nurturing minds and transforming lives. Our commitment to excellence has positioned us as a frontrunner in the education sector, and we're on the lookout for a passionate Marketing Specialist to join our dynamic team.
For Further Company Profiles please visit our company website graduate with a strong academic background.
Experience:- 5 to 9 years
CTC-Range:- As per Industry Standards
Reporting: Cluster Manager
Location of Posting:- Ameerpet, Abids, Mallapur (3 open positions)
Position Overview : - The Retail Store Manager will oversee the day-to-day operations of our retail store outlet, ensuring a positive customer experience and maximizing sales revenue . This position requires strong leadership, excellent communication skills, and a passion for books and retail management.
Responsibilities:
Store Operations Management:
Supervise and manage all aspects of the retail store, including staffing, inventory management, and customer service.
Ensure the store maintains high standards of cleanliness, organization, and presentation.
Implement effective merchandising strategies to optimize product visibility and drive sales.
Timely opening of Store and adherence to all the processes from store opening to closing
Staff Management:
Train, and motivate retail staff to deliver exceptional customer service and achieve sales targets.
Schedule and assign tasks to staff, ensuring adequate coverage during operating hours.
Provide coaching and performance feedback to staff members to foster professional growth and development.
Sales and Revenue Generation:
Develop and implement sales strategies to meet or exceed revenue targets for various product categories, including General & Competitive Books, Academic Books, Gifts & Stationery.
Monitor sales performance, analyse trends, and identify opportunities for growth and improvement.
Drive promotional activities and events to increase foot traffic and stimulate sales.
Customer Service Excellence:
Cultivate a customer-centric culture within the store, ensuring that all customers receive prompt, courteous, and knowledgeable assistance.
Handle customer inquiries, complaints, and feedback in a professional and timely manner.
Build and maintain strong customer relationships to foster loyalty and repeat business.
Inventory Management:
Oversee inventory procurement, stocking, and replenishment processes to maintain optimal product levels and minimize stockouts.
Conduct regular inventory audits and cycle counts to ensure accuracy and identify discrepancies.
Manage product returns, exchanges, and damaged goods in accordance with company policies.
Financial Management:
Tracking expenses and revenues to ensure profitability.
Implement cost-control measures to optimize operational efficiency and maximize profit margins.
Effective management of cash & payments compliance
Compliance and Safety:
Ensure compliance with all company policies, procedures, and regulations governing retail operations.
Maintain a safe and secure environment for customers and staff, adhering to health and safety guidelines and protocols.
Loss Prevention & Pilferage Control of the store
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