Team Manager, Escalated Care Specialists
1 month ago
Responsibilities
Manage a team that provides specialized care and support to our fans, and internal teams Provide leadership, coaching, and feedback to your team members to meet KPIs, goals, and objectives Identify strengths and opportunities for advisors on your team and facilitate career development regularly through coaching and 1:1 meetings Establish a collaborative, inclusive, and positive working environment through open communication, a positive approach, and intentional collaboration. Dig into your team's results and deliver action-focused insights and analysis to your manager Continuously look for solutions to improve current processes and systems
Additional Information:
If you’re interested in this role, you’ll need these skills or experiences:
Minimum of 5 years experience in the contact center business Experience securing and deploying resources effectively and efficiently Effective communication skills, both written and verbal Team-oriented operating style Success in leading transformational change in a diverse operating environment Creative problem solver Attention to detailAbout Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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