Sr Escalation Specialist Payment Risk Business Team

3 days ago

Hyderabad Secunderabad, India timesjobs Full time

We are looking for an experienced fraud investigator with good analytical skills to become a member of our investigations team in Hyderabad. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and resources, we manage risk across multiple geographies and markets that have their own diverse set of buyers. We focus on customers and scale through innovation. The BRP team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction. Although the position will be located in India, the successful candidate will be required to conduct investigations worldwide as necessary.
Key job responsibilities
Sr. Escalation Specialists rely on judgment to plan and accomplish goals with nearly all decisions expected to be made independently with a high degree of accuracy and attention to detail. Individual problem-solving and analytical skills are used to authenticate customer behavior and transactions on Amazon accounts. Sr. Escalation specialists are expert communicators and problem solvers obsessed with customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on customers behalf. They take full ownership of their functional issues and offer high quality solutions and are champions for proactive improvements. Sr. Escalation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve customer experience.
Ideal candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. This highly visible role includes serving as a subject matter expert and managing the relationship between various business teams to deliver detailed write-ups for executive leadership team. This role includes taking the initiative in researching root causes and suggesting process improvements.
We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND
Locations - IND, TS, Hyderabad

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