Manager- Customer Success
6 days ago
Opportunity to learn Great growth pace About Our Client The hiring organisation is a well-established player in the mechanic centric quick commerce platform Job Description All customer interaction channels: WhatsApp, Helpline calls, App enquiries, web chat● Ensure TAT-based query resolution (orders, product availability, delivery, returns, payment issues)● Build SOPs, scripts, escalation matrix, and tracking mechanisms● Monitor customer query trends to flag product gaps, catalogue issues, and delivery pain points��Management & Inside Sales● Manage incoming generated by marketing and field teams (mechanic sign-ups, product enquiries, promotions)● Convert incoming into orders / repeat orders / catalogue adoption● Design inside sales playbook: pitch formats, objection-handling guides, mechanic call scripts● Own funnel KPIs: order %, repeat rate, conversion time�� Team Management● Manage a team of 4-8 Customer Executives / Inside Sales Agents● Train team on product knowledge, mechanic behaviors, catalogue usage & CRM● Build incentive plans focused on conversion, CSAT, and repeatengagement The Successful Applicant Experience in customer care, inside sales, or contact center, ideally in B2B orsupply-chain-led business● Strong communication skills (Hindi + English essential; Telugu/Kannada/Marathiadvantageous)● Ability to build and manage scripts, playbooks, SOPs, dashboards, FCR, SLAs● Familiarity with CRM tools, WhatsApp Business API, VOIP systems, or customer softwareStrong problem-solving skills and ability to drive conversion under pressure
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CRM Implementation Specialist
1 day ago
Gurugram, India Customer Success Full timeJob Title CRM Implementation Specialist Description We are seeking a skilled CRM Implementation Specialist to lead the deployment of CRM systems for our mid-size clients. The successful candidate will be responsible for configuring CRM solutions, delivering comprehensive training, and developing detailed documentation to ensure client success and...
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Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...
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Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. - Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing - 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy - Working with top brands like...
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Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...
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Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy,...
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Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy,...
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Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy,...
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Customer Success Manager
2 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy,...
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Customer Success Manager
4 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing...
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Customer Success Manager
4 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing800Crores +...
