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Experience Cloud Lead
6 months ago
Key responsibilities:
- Lead the strategic vision and roadmap for the Experience Cloud platform.
- Oversee the implementation and integration of the Experience Cloud platform, ensuring alignment with business objectives.
- Collaborate with marketing, sales, and IT teams to develop a comprehensive approach to customer experience management and personalization.
- Optimize the utilization of the platform to drive customer engagement, acquisition, and retention.
- Provide leadership and mentorship to the Experience Cloud team, fostering a culture of innovation and collaboration.
- Stay current with industry trends and best practices in digital experience and customer relationship management.
- Drive the adoption and utilization of the Experience Cloud platform across the organization.
- Develop and monitor key performance indicators (KPIs) to measure the effectiveness of the platform and initiatives.
- Work closely with stakeholders to gather requirements and translate them into scalable and efficient solutions.
- Collaborate with external vendors and partners to enhance the capabilities of the Experience Cloud platform.
- Ensure the security and compliance of the platform, adhering to industry standards and regulations.
- Participate in the selection and evaluation of new technologies and tools to enhance the Experience Cloud platform.
Required Qualifications:
- Proven experience in leading and implementing Experience Cloud solutions, such as Adobe Experience Cloud, Salesforce Marketing Cloud, or similar platforms.
- Strong background in data analysis and interpretation, leveraging analytics to drive actionable insights and strategies.
- Experience in leading cross-functional teams and managing complex, enterprise-level projects.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Strategic mindset with a focus on driving business outcomes through the effective use of the Experience Cloud platform.
- Certifications in relevant technologies and platforms, such as Salesforce Certified Marketing Cloud Consultant or Adobe Experience Manager Sites Developer, are a plus.
- Knowledge of Agile and/or DevOps methodologies for project execution and delivery.
- Ability to adapt to a dynamic and fast-paced environment, with a strong sense of accountability and drive for continuous improvement.
- Experience in change management and driving organizational adoption of new technologies and processes.
- Understanding of privacy regulations and data governance, ensuring compliance in all aspects of the Experience Cloud platform.
Skills: Crm ,Integration, Analytics, Leadership, Apex