International Operations Specialist

Position:
Assistant Manager – International Operations

Location:
Gurgaon

Department:
Supply Chain & Logistics

Industry:
Import/Export, Supply Chain

Company Overview

We are a global player in the
food products and supply chain industry
, specializing in
sourcing, manufacturing, and exporting high-quality products
. With a strong focus on sustainability and excellence, we operate a robust supply chain network catering to international markets, particularly across Europe.

Position Overview

The
Assistant Manager – International Operations
will play a critical role in managing and optimizing international supply chain operations. Reporting to the
Manager – International Operations
, this role will support end-to-end logistics, compliance, and vendor management to ensure seamless import/export activities, with a primary focus on the European market.

Key Responsibilities

1. Strategic Import/Export Management

Plan and execute international import/export operations between India and Europe.

Collaborate with shipping lines, freight forwarders, and customs brokers for timely and cost-effective shipments.

Optimize freight contracts and negotiate terms to reduce costs, including freight, detention, and demurrage charges.

1. Documentation and Compliance

Oversee the preparation and accuracy of critical documents, including:

Commercial invoices, packing lists, and bills of lading.

Certificates of origin and health/phytosanitary certificates.

Import/export licenses, permits, and IPR-related documentation.

Ensure compliance with Indian and EU trade regulations and product standards.

1. Customs and Regulatory Oversight

Coordinate with customs brokers and agents for smooth clearance of shipments in India and Europe.

Stay updated on global trade regulations, duty structures, quotas, and certification requirements.

Manage duty-free quotas and IPR licenses to achieve cost efficiencies.

1. Vendor and Stakeholder Management

Collaborate with internal teams including procurement, sales, finance, and warehouses for alignment on logistics.

Build and maintain strong relationships with customs brokers, 3PL warehouses, and last-mile delivery partners.

Monitor vendor performance and resolve escalations related to delays or discrepancies.

1. Process Optimization and Reporting

Contribute to digitization initiatives for enhanced visibility and control over international operations.

Track shipment KPIs and prepare analytical reports.

Recommend strategies to improve efficiency and reduce costs.

Support location analysis for potential expansion hubs in Europe.

1. Team Support and Leadership

Act as an escalation point for operational issues such as delays, damages, or compliance concerns.

Mentor and guide junior team members within the International Operations team.

Skills and Qualifications

Education:

Bachelor's degree in Logistics, Supply Chain Management, International Business, or a related field.

A Master's degree or Executive MBA in International Business is preferred.

Experience:

5–7 years of experience in international logistics, supply chain, or import/export operations.

Prior experience in managing supply chain operations for food, agriculture, or FMCG industries is highly desirable.

Strong knowledge of Indian and EU trade regulations.

Technical Skills:

Proficiency in logistics management tools (ERP systems, CargoWise, or similar).

Advanced MS Excel and PowerPoint skills for reporting and analysis.

Communication & Soft Skills:

Excellent verbal and written communication skills in English. Proficiency in Hindi and/or French is an advantage.

Strong negotiation and problem-solving abilities.

Ability to manage cross-functional and multicultural teams effectively.

Key Competencies

Strategic Thinking: Ability to align operations with organizational goals and market demands.

Attention to Detail: Precision in managing documentation and compliance.

Leadership: Capability to mentor and collaborate across teams.

Customer Focus: Commitment to delivering high-quality service.

Time Management: Skilled at handling multiple shipments and tight deadlines.