Bi & reporting analyst
7 hours ago
Job Summary: We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement. Key Responsibilities: Design, build, and maintain interactive dashboards in Power BI that visualize KPIs across Incident, Problem, Change, and Request Management processes. Collaborate with ITSM and Customer Support teams to identify reporting needs aligned with ITIL practices and service goals. Translate raw data from ITSM tools (e.g., Jira Service Management, Service Now, BMC Remedy, ) into clean, structured datasets suitable for reporting. Provide insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics. Develop data models, queries, and metrics that support operational and strategic decision-making. Ensure accuracy, consistency, and availability of real-time and historical data for dashboards and reports. Document and maintain data definitions, report logic, and dashboard usage guidelines. Support audits, compliance tracking, and executive reporting with on-demand and scheduled data visualizations. Continuously identify opportunities to automate reporting and improve data accessibility and storytelling. Required Qualifications: 6+ years of hands-on experience designing Power BI dashboards and reports, preferably in an IT or customer support-focused organization. Strong knowledge of ITIL frameworks and ITSM processes (especially Incident, Problem, and Change Management). Experience working with ITSM platforms such as Jira Service Management, Service Now, or BMC . Understanding of support operations, service metrics (SLAs, KPIs), and reporting requirements in customer support or service desk environments. Strong analytical thinking and attention to detail. Familiarity with Excel, SQL, and other data tools. Preferred Qualifications: ITIL Foundation Certification (v3 or v4). Experience with automated data pipelines or ETL tools. Experience integrating data from multiple systems (CRM, ITSM, HR systems, etc.). Familiarity with tools like Tableau or Excel VBA as secondary platforms.
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BI & Reporting Analyst
1 day ago
Noida, India Ingenico Full timeJob Summary:We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.Key...
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BI & Reporting Analyst
2 weeks ago
Noida, Uttar Pradesh, India Ingenico Full timeJob Summary:We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.Key...
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BI & Reporting Analyst
4 weeks ago
Noida, Uttar Pradesh, India Ingenico Full timeJob Summary: We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement. Key...
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BI & Reporting Analyst
6 days ago
Noida, India Ingenico Full timeJob Summary: We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement. ...
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BI & Reporting Analyst
3 days ago
Noida, India Ingenico Full timeJob Summary: We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement. Key...
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BI & Reporting Analyst
5 days ago
Noida, India Ingenico Full timeJob Summary:We are looking for a skilled and analytical BI & Reporting Analyst to support our Customer Support and team through advanced reporting, visualization, and data insights. This role is critical in translating ITIL-aligned support data into actionable dashboards and reports to drive performance, SLA adherence, and continuous improvement.Key...
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Senior/Lead BI Analyst
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Noida, Uttar Pradesh, India Pine Labs Full timeJob Description BI Analyst- (Senior Engineer/ Lead)We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Role Purpose :We are looking for a Sr. BI Analyst / Lead who will be...
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Bharuwa Solutions
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Noida, India Bharuwa Solutions Pvt Ltd Full timeData Analyst Power BI + PostgreSQLExperience : 6+ YearsEmployment Type : Full-timeJob Overview :We are seeking a highly skilled Data Analyst with over 6 years of experience, specializing in Power BI and PostgreSQL. You will be instrumental in transforming complex data into actionable insights, designing robust data models, and building impactful dashboards....
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Noida, Uttar Pradesh, India beBeeData Full time ₹ 15,00,000 - ₹ 20,00,000Power BI DeveloperWe are seeking a skilled Data Analyst to create and maintain interactive dashboards and reports using Power BI.About the Role:Design and implement data visualizations to effectively communicate business insights to stakeholders.Develop and optimize DAX formulas for data modeling and analysis.Collaborate with cross-functional teams to...
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Noida, India Coforge Full timeRole -Power BI Developer Skills -Power BI, DAX, SQL Job Locations -Pune, Greater Noida & Hyderabad Experience -6+ years Description - Develop, design, and implement interactive Power BI dashboards and reports based on business requirements and data insights. Collaborate with business analysts and stakeholders to gather and translate reporting requirements...
