EUCA- Nexthink Lead Consultant

EUCA Senior Analyst/CoE- Nexthink- L3

Experience Required: 8 Years & AboveRelevant to Nexthink: 3+ Years & AboveJob Location: Bangalore, Pune, Chennai, Mumbai, Vadodara

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Job DescriptionAdvanced proactive Hardware & Software troubleshooting on End User DevicesAssistance to L2 EUCA Analysts and EUCA Application Administrators with incident analysis and application configuration/upgradesMaintaining customer specific EUCA documentation updatedDemonstrating and reporting on issues trends and presenting portal metrics’ information to relevant departments; providing recommendations for fixingCreation and maintenance of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink FinderConfiguration and maintenance of Reports, Dashboards, Modules etc. on Nexthink PortalManagement of EUCA Profiles and access requestsRecommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scriptsEUCA baseline reports quality assuranceOn demand activities- Analysis of SD/OSS ticket data, recommending areas for investigations- Preparation of EUCA Baseline reports- Supporting customer transformation projects- Review of Nexthink application configuration- Active support of EUCA Service Acceptance and BAU handover- Analysis of specific customer requests for EUCA - Providing training on EUCA applications and processes for users - Supporting EUCA service presentations/demos

Desired Skillset:

Knowledge and hands-on experience with NexthinkExcellent knowledge of MS Windows 7, 8 and 10 platforms’ administrationKnowledge of Active Directory 2008 and 2012Good understanding of GPO configuration and managementExperience with troubleshooting, diagnosing and fixing OS and AD related issuesKnowledge of PKI and PowerShell scripting will be a plusExperience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM will be a plusGood understanding of DNS, DHCP servicesGood understanding of TCP/IP networkingExperience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)Knowledge of ITIL Processes

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