EUCA- Nexthink Lead Consultant

EUCA Senior Analyst/CoE- Nexthink- L3

Experience Required: 8 Years & Above

Relevant to Nexthink: 3+ Years & Above

Job Location: Bangalore, Pune, Chennai, Mumbai, Vadodara

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Job Description

- Advanced proactive Hardware & Software troubleshooting on End User Devices- Assistance to L2 EUCA Analysts and EUCA Application Administrators with incident analysis and application configuration/upgrades- Maintaining customer specific EUCA documentation updated- Demonstrating and reporting on issues trends and presenting portal metrics’ information to relevant departments; providing recommendations for fixing- Creation and maintenance of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder- Configuration and maintenance of Reports, Dashboards, Modules etc. on Nexthink Portal- Management of EUCA Profiles and access requests- Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts- EUCA baseline reports quality assurance- On demand activities- Analysis of SD/OSS ticket data, recommending areas for investigations- Preparation of EUCA Baseline reports- Supporting customer transformation projects- Review of Nexthink application configuration- Active support of EUCA Service Acceptance and BAU handover- Analysis of specific customer requests for EUCA - Providing training on EUCA applications and processes for users - Supporting EUCA service presentations/demos

Desired Skillset:

1. Knowledge and hands-on experience with Nexthink2. Excellent knowledge of MS Windows 7, 8 and 10 platforms’ administration3. Knowledge of Active Directory 2008 and 20124. Good understanding of GPO configuration and management5. Experience with troubleshooting, diagnosing and fixing OS and AD related issues6. Knowledge of PKI and PowerShell scripting will be a plus7. Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM will be a plus8. Good understanding of DNS, DHCP services9. Good understanding of TCP/IP networking10. Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)11. Knowledge of ITIL Processes

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