Senior Customer Service Representative
1 month ago
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Senior Customer Service Representative. The Senior Customer Service Representative will be responsible for providing excellent customer service to clients through various channels including phone, email, chat, and social media. The Customer Service Executive will handle inquiries, resolve issues, and ensure customer satisfaction. The Customer Service Executive will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
- Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
Qualifications
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multi-task and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- A bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred
Schedule (US Shifts Only)
Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday
Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with Minimum 8GB RAM, I5 8th gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
-
Senior Customer Service Representative
3 weeks ago
India Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
-
Senior Customer Service Representative
3 weeks ago
India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...
-
Senior Customer Service Representative
3 weeks ago
India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...
-
Triple | Senior Customer Service Representative
3 weeks ago
india Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
-
Triple | Senior Customer Service Representative
3 weeks ago
india Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
-
Customer Service Representative
3 weeks ago
India Teleperformance Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Teleperformance. As a Customer Support Executive, you will be responsible for handling customer inquiries and concerns via email and chat with a keen focus on effective communication.The primary goal of this role is to ensure prompt, accurate, and courteous...
-
Senior Customer Service Representative
2 weeks ago
India Indus Travels Full timeA senior customer service representative, or CSR, will act as a liaison, provide tours information and resolve any emerging problems that our customers might face with accuracy and efficiency. A Customer service representative should also be able to help in acquisition and revenue growth targets by converting email and phone leads to bookings. The...
-
Senior Customer Service Representative
1 month ago
India Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
-
Senior Customer Service Representative
1 month ago
India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...
-
Customer Service Representative
3 weeks ago
India Welt Forex Pvt Ltd. Full timeCompany Description We are renowned money exchange dealers in Pune, offering currency exchange services with the best rates. With strong relationships with multiple foreign nations, we ensure cost-effective and reliable currency exchange solutions. Our goal is to provide convenient currency exchange services from the comfort of our clients' place. ...
-
india NLB Services Full timeWe are seeking a highly skilled and experienced Customer Service Representative to join our team in Noida. As a Customer Service Representative, you will be responsible for handling inbound customer calls from the US, resolving queries, and providing excellent customer service.- Handle inbound customer calls from the US, responding to customer inquiries and...
-
Customer Service Representative
4 weeks ago
India lakkadhaara Full timeCompany Description Lakkadhaara is a premier woodworking and craftsmanship company dedicated to transforming high-quality wood into timeless, functional, and artistic products. Founded on the principles of creativity, sustainability, and excellence, Lakkadhaara combines traditional craftsmanship with modern techniques to deliver bespoke wooden creations...
-
Customer Service Representative
3 weeks ago
India Arihat Hiring Private Limited Full timeAbout UsArihat Hiring Private Limited specializes in connecting exceptional professionals with rewarding careers in the dynamic world of real estate. With an extensive network and personalized approach, we aim to be a trusted partner for candidates seeking their next career move and companies building high-performing teams.Job OverviewThis is a full-time...
-
Customer Service Representative
6 hours ago
India NEXUS CONSULTING SOLUTIONS Full timeWe count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal...
-
Customer Service Representative
3 weeks ago
India Remote Growth Partners Full timeJoin a fast-growing company specializing in strategic business acquisitions. As a Customer Success Representative in the collections team, you will manage overdue payments, engage with customers to resolve payment issues, and ensure a positive customer experience. You'll maintain strong customer relationships, keep a tight handle on CRM tools like...
-
Customer Service Representative
5 days ago
India Bloom Consulting Services Full timeNA Experience **0 - year** Offered Salary Notice Period **Not Disclosed** Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To initiate a video verification in case of any alarm/ticket.
-
Customer Service Representative
3 days ago
India Bloom Consulting Services Full timeNot Disclosed Experience **0 - Year** Offered Salary **Lakh** Notice Period **Not Disclosed** Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To initiate a video verification in case of any...
-
india Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
-
india Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
-
Customer Service Representative
3 weeks ago
India Alive Wellness Clinics Full timeJob Summary: We are seeking a Customer Service Representative that excels in meeting customers' expectations, from answering queries on services. To be successful, you should stay informed about service informations and offers and maintain good relations with customers. Ultimately, a successful candidate should be able to achieve outstanding...
