Sr. Manager

1 week ago

Pune, India ManpowerGroup India Full time
This role will be a part of the Global Technology Infrastructure function and will design and develop sustainable solutions suitable for IT Operations, Security Operations, design and implement robust discovery and multi-source CMDB for Asset Management and ITOM.

Requirement

1. :Overall 10-15 years of experience with 9-10 years in ServiceNow/ITSM Tools as Developer/Operations/Architect.2. Must have managed Domain Separated ServiceNow instance.3. Supporting ITSM/ITOM/CSM Modules.4. Implemented CMDB with Service Map.5. Excellent understanding & expertise on implementation of Service Levels in Shared service via Domain architecture.6. Implementation of Performance Analytics dashboard.7. Excellent understanding of Licenses & experience in consolidating/rationalizing the same

Responsibilities:

- SME in conducting the full range of technical design, development/configuration, and delivery of Service Management solutions, and management capabilities.- Create high level solution models and architectures for all aspects of Service Management which align with organizational requirements, meeting company’s Information Technology and Security policies and standards, operational and integration needs.- Own and manage solution engineering roadmaps and blueprints, defining and delivering an on-going continuous improvement and maintenance program.- Driving implementation and continuous management of Service Management tool for Global Rollout across 60+ countries.- Delivering ServiceNow to enable and automate IT Service, Operations, Customer Service and Risk management processes.- Defining and documenting business process responsibilities and ownership of the controls.- Measuring and reporting on compliance to mandatory technology control standards and processes.- Leading periodic meetings with technology teams to discuss remediation status, roadblocks, and development plans.- Perform the role of senior technical expert for the planning, design, and delivery of ServiceNow Solution, and making recommendations for improvements.- Provide a comprehensive end to end architecture for the stakeholder’s business and technical requirements. Ensuring the solution aligns across the business for people, process, and systems domains.- Gather business and technical requirements from stakeholders in order to produce a requirements specification document.- Analyze and investigate possible solutions in order to meet the business and technical requirements.- Produce professional high level solution descriptions and obtain customer acceptance of these solutions.- Be responsible for the technical solution through all phases of the project, support the project managers and work within a defined change management process.- Manage the overall highly complex, multi-country, multi-entity, multi-year, strategic engineering roadmap.- Ensure the overall requirements captured/documented (in-scope and out-of-scope), assumptions and exceptions.- Develop workflows to support BaU requirements in ITSM, ITBM / ITOM / CMDB and CSM modules.- Get involved in RFPs in coordination with Strategic Partner Management Team, PMO and Technology infra teams.- Manage and engage closely with architecture, technical lead and engineering partners from various vendor and partner organization.- Ensuring compliance with remediation workflow, policies, procedures, and controls.

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