Reservations Specialist

1 week ago

Ahmedabad, India GIRI Hotels Full time

Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's offerings, ensuring that all guests receive the highest level of service and attention when making reservations. Key Responsibilities: 1. Reservation Management: o Handle inbound reservations via phone, email, and online channels for multiple properties under the brand’s portfolio. o Ensure accurate booking information, including dates, room types, rates, and special requests, are captured and confirmed. o Process modifications, cancellations, and no-show bookings efficiently while ensuring the guest experience is not impacted. 2. Customer Service: o Provide exemplary customer service by responding promptly and professionally to guest inquiries regarding reservations, availability, rates, and policies. o Assist guests with special requests such as room preferences, VIP needs, or accommodations for special events. o Address any reservation-related issues or complaints, working with the relevant teams to resolve them swiftly. 3. Data Entry & System Updates: o Maintain accurate and up-to-date reservation records in the central reservation system (CRS). o Ensure that all information such as guest profiles, booking preferences, and payment details are accurately entered and updated. o Monitor availability across properties to avoid overbookings and ensure proper allocation. 4. Sales & Upselling: o Promote special offers, packages, and seasonal promotions to enhance revenue and ensure guests are aware of all available options. o Upsell room types, upgrades, or additional services (e.g., spa, dining, excursions) to maximize revenue opportunities. o Achieve daily/weekly/monthly targets for upselling and overall reservations. 5. Team Collaboration: o Work closely with the front desk, sales, and revenue management teams to ensure seamless communication regarding room availability, rates, and guest preferences. o Support team members in maintaining high operational standards and guest satisfaction. 6. Reporting & Administrative Tasks: o Assist in preparing reservation reports, tracking occupancy, and identifying trends. o Contribute to the forecasting of demand and revenue, helping with inventory management. 7. Compliance & Brand Standards: o Ensure all reservation procedures align with brand standards, policies, and industry best practices. o Maintain a high level of knowledge about the brand’s properties, facilities, and offerings to accurately inform guests and help with decision-making. 8. Training & Development: o Stay informed about new tools, systems, and technologies used in central reservations. o Participate in training programs to enhance product knowledge, sales techniques, and customer service skills

  • Reservations Specialist

    1 week ago

    Ahmedabad, India GIRI Hotels Full time

    Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's...

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    6 days ago

    Ahmedabad, India GIRI Hotels Full time

    Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's...

  • Reservations Specialist

    1 week ago

    Ahmedabad, India GIRI Hotels Full time

    Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's...

  • Reservations Specialist

    1 week ago

    ahmedabad, India GIRI Hotels Full time

    Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's...

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