Technical Operations Manager

Found in: Whatjobs IN C2 - 2 weeks ago

bangalore, India AWS India - Karnataka Full time
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services
Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings ( Our customer facing Support Engineers resolve customers’ technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.
Key job responsibilities
Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role
A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.
AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST
A day in the life
Key expectations of the AWS India Support Manager include:
• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
• Influence Sr. Support Engineers and development teams to improve the customer support experience.
• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
• Handle escalations and guide engineers to the proper teams by diving deep into the problem.
• Drives effective business and technical discussions.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND

BASIC QUALIFICATIONS

• 9+ years of experience in technical support, engineering or operations environment, 4+ of which should be in managing technical teams.
• Bachelor’s degree OR equivalent experience in a technical position.
• Proven track record of delivering results through people, business and operations management.
• Hands on experience in one of the technical domains –Networking, Security, Firewall, Load Balancer, WAF, DNS, DHCP
• Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.

PREFERRED QUALIFICATIONS

• Proven track record of driving improvement programs in the operations, engineering and support fields.
• Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing
• The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance.
• AWS SAA certification will be plus.

  • Technical Operations Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India AWS India - Karnataka - D11 Full time

    Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by...

  • Operations Lead

    Found in: beBee S IN - 4 weeks ago

    Bangalore City, India Shell Business Operations Full time

    Purpose & Accountabilities: This description is for the position of Operations Lead – Market Risk who will work with the LNG Market Risk teams and the various business partners to ensure reporting processes and financial controls are documented and implemented seamlessly to deliver top quartile performance. The Market Risk (MR) department is a specialized...

  • Operations Lead

    Found in: beBee S IN - 3 weeks ago

    Bangalore City, India Shell Business Operations Full time

    Purpose & Accountabilities:This description is for the position of Operations Lead – Market Risk who will work with the LNG Market Risk teams and the various business partners to ensure reporting processes and financial controls are documented and implemented seamlessly to deliver top quartile performance. The Market Risk (MR) department is a specialized...

  • Technical Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India JLL Full time

    Position: Technical Manager Business: Property and Asset Management, Indiranagar, Bangalore What this job involves You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per client’s requirements. All electromechanical operations and their repair and...

  • Operations Manager

    Found in: Whatjobs IN C2 - 2 days ago

    bangalore, India Agriplast Protected Cultivation Pvt Ltd Full time

    As an Operations Manager, you will require to possess a deep understanding of factory operations, optimization in purchase, team leadership, and store maintenance, with the ability to ensure the successful execution of desired work. The Operations Manager will play a pivotal role in collaborating with cross-functional teams to define requirements, prioritize...

  • Manager - Operations

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Allstate Benefits Full time

    Job Summary: This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctomes that positively influence the customer experience and claims processing lifecycle. Collaborating with senior leadership teams and...

  • Technical Program Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Andor Tech Full time

    AndorTech is a new age IT Infrastructure & Application Development Services Company. With our focus on automation of the tools and processes for Infrastructure and Application Management, we bring about sustained transformation in the quality and reliability of our customer's IT infrastructure. Our software development model is defined keeping in view of the...

  • Cloud Operations Lead

    Found in: Adzuna IN C2 - 1 week ago

    Pune/Chennai/Bangalore, IN SGS Technical Services Pvt. Ltd Full time

    Hiring for Cloud Operations Lead - Microsoft Azure Notice period - Immediate to 30 daysFocused Cloud skills - Build and setup Cloud operating model, Cloud migrations (IaaS, PaaS), Azure infrastructure architecture and you have a passion for customer success and want to be part of the digital revolution in our industry? Are you an encouraging leader with a...

  • Cloud Operations Lead

    Found in: Whatjobs IN C2 - 21 hours ago

    Pune/Chennai/Bangalore, India SGS Technical Services Pvt. Ltd Full time

    Hiring for Cloud Operations Lead - Microsoft Azure Notice period - Immediate to 30 daysFocused Cloud skills - Build and setup Cloud operating model, Cloud migrations (IaaS, PaaS), Azure infrastructure architecture and you have a passion for customer success and want to be part of the digital revolution in our industry? Are you an encouraging leader with a...

  • Cloud Operations Lead

    Found in: Whatjobs IN C2 - 2 weeks ago

    Pune,Chennai,Bangalore, India SGS Technical Services Pvt. Ltd Full time

    Hiring for Cloud Operations Lead - Microsoft Azure Notice period - Immediate to 30 daysFocused Cloud skills - Build and setup Cloud operating model, Cloud migrations (IaaS, PaaS), Azure infrastructure architecture and you have a passion for customer success and want to be part of the digital revolution in our industry? Are you an encouraging leader with a...

  • Technical Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Benison Full time

    Position Title: Technical Manager Experience: 10 to 16years Mode of Work: Hybrid (3 Days work from office) Location: Akshay Tech Park, Whitefield, Bangalore. Joining Time: Immediate Joiner Job Description Kindly find the JD below. 60% Proj Mgmt + 40% Tech Proj Mgmt Result oriented especially in ambiguity Has handled atleast 10+ team size Drive team towards...

  • Manager - Operations

    Found in: beBee S IN - 3 weeks ago

    Bangalore, India Allstate Insurance Company Full time

    Property Manager Processing Services: Job Description   Job Summary: This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctomes that positively influence the customer experience and claims...

  • Associate Manager

    Found in: beBee S IN - 4 weeks ago

    Bangalore, India Allstate Insurance Company Full time

    Job Description This job is responsible for managing a team focused on delivering Claims support across Casualty line of business. Driving strategic priorities focused on enabling the Talent center to deliver business outcomes that positively influence the customer experience and claims processing lifecycle. Collaborating with senior leadership teams and...

  • Technical Service Manager

    Found in: beBee S IN - 4 weeks ago

    Bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Operations Manager, Operations Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India ASSPL - Karnataka - B56 Full time

    Job Title: Operations ManagerJob Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he create Building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics...

  • Technical Delivery Manager

    Found in: Whatjobs IN C2 - 21 hours ago

    Bangalore, India CareerNet Technologies Full time

    Job Description :Technical Delivery Manager will be responsible for delivery of the development, quality, and timely delivery of the project.Provide leadership and guidance to the Implementation technical team and assist in the continuous improvement of the processes and tools that are leveraged to deliver an efficient and high-quality implementation...

  • Technical Delivery Manager

    Found in: Whatjobs IN C2 - 2 days ago

    Bangalore, India CareerNet Technologies Full time

    Job Description :Technical Delivery Manager will be responsible for delivery of the development, quality, and timely delivery of the project.Provide leadership and guidance to the Implementation technical team and assist in the continuous improvement of the processes and tools that are leveraged to deliver an efficient and high-quality implementation...

  • Technical Delivery Manager

    Found in: Adzuna IN C2 - 2 days ago

    Bangalore, Karnataka, India CareerNet Technologies Full time

    Job Description :Technical Delivery Manager will be responsible for delivery of the development, quality, and timely delivery of the project.Provide leadership and guidance to the Implementation technical team and assist in the continuous improvement of the processes and tools that are leveraged to deliver an efficient and high-quality implementation...

  • Technical Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Lenovo Full time

    Description and Requirements Overview Dynamic and experienced Technical Manager to lead our ServiceNow platform team. The ideal candidate will be responsible for overseeing the technical infrastructure of our ServiceNow environment, ensuring its reliability, performance, scalability, and security. This role involves managing a team of system...

  • Technical Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Sanctum Technologies Full time

    Technical Manager Job Description We are looking for an innovative and dedicated technical manager to optimize the performance of our company's computer information systems. In this role, your duties will include collaborating with the technology development team and users to enhance system performance and completing projects on time. To ensure success as a...